Brandon Cunningham
Severn,MD
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Final Mile Manager
Arhaus
11.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
General Manager
Fernish
04.2022 - 07.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Recruited, hired, and trained 20 initial drivers, working to establish key internal functions and outline scope of positions for new organization.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
General Manager
FIDELITONE
07.2020 - 04.2022
- Drove year-over-year business growth increasing truck capacity by 15% from 2020-2021
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Organized budgets, oversaw P&Ls and achieved margin targets consistently below 85% spilt revenue of contractor labor cost
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
General Manager
FGO Logistics
07.2019 - 03.2020
- Negotiated favorable, nationwide leasing program with Ryder trucking for 15 leased vehicles
- Conducted qualitative and quantitative analysis of logistics operations to pinpoint and correct inefficiencies
- Processed and entered customer orders into database and provided proactive customer service for accounts
- Generated documentation and information required for customer shipments
- Planned and supervised shipments from production to end-user and scheduled 15 routes daily and 90 weekly routes
- Liaised between warehouse personnel and customer to facilitate account and operational needs
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule
- Produced weekly status reports detailing logistic operations and problems.
Warehouse Operations Manager
Wayfair
09.2018 - 06.2019
- Reduced corporate risk by managing shrink processes and controlling inventory levels
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
- Designed modern employee recognition program which boosted productivity 10% and improved morale
- Met environmentally controlled warehouse operational needs through, smooth staffing 25+ employees and resource allocation
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns
Operations Manager
FGO Logistics
09.2017 - 08.2018
- Oversaw daily loading and unloading of 20+ delivery vehicles
- Trained and guided team members to maintain high productivity and performance metrics
- Consistently hit delivery survey target goal of 4.85
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Interacted well with call center management and customers to build connections and nurture relationships
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving
- Assisted in recruiting, hiring and training of team members.
Delivery Manager
Fidelitone Last Mile
01.2017 - 09.2017
- Oversee accurate and efficient loading of 13+ delivery trucks
- Monitoring appearance and productivity of delivery teams
- Routing delivery routes to ensure revenue goals are reached and client expectations are met
- Creating and maintaining driver dockets in accordance with DOT guidelines
- Comparing and submitting weekly billing
- Conducting weekly roadside visits 4-5 per week
- Checking drivers pre-trip inspection
- Daily stand up meetings
- Established and optimized schedules to keep coverage and service in line with forecasted demands
Lead Driver/Operations Manager
American Signature Furniture
07.2002 - 11.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified process breakdowns and developed improvement plans to resolve.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Education
Associate - Recording Arts
Full Sail University
Winter Park, FL06.2009
Associate of Science - Computer Science
ITT Technical Institute
Grand Rapids, MI06.2006
Skills
- AS400 (10years)
- DispatchTrack (10years)
- IDLS Software Suite (6years)
- Salesforce (3years)
- Performance Improvement
- Facility Management
- Inventory Control
- PNL Management (10years)
- Operations Management
- 3PL Management (8 Years)
Certification
OSHA 10 Forklift Certification Driver's License Non-CDL Class C DOT Medical Card May 2022 to May 2024
Timeline
Final Mile Manager
Arhaus
11.2023 - Current
General Manager
Fernish
04.2022 - 07.2023
General Manager
FIDELITONE
07.2020 - 04.2022
General Manager
FGO Logistics
07.2019 - 03.2020
Warehouse Operations Manager
Wayfair
09.2018 - 06.2019
Operations Manager
FGO Logistics
09.2017 - 08.2018
Delivery Manager
Fidelitone Last Mile
01.2017 - 09.2017
Lead Driver/Operations Manager
American Signature Furniture
07.2002 - 11.2016
Associate - Recording Arts
Full Sail University
Associate of Science - Computer Science
ITT Technical Institute
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