Accomplished Director of Operations with extensive experience in operations management and staff training. Known for strong performance monitoring and problem-solving skills, dedicated to improving service delivery and operational efficiency.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Director of Operations
PurpleCare
Fort Worth , TX
04.2012 - 12.2025
Oversaw daily operations to enhance service delivery and patient care quality.
Insurance claims, insurance reporting.
Pest and Lawn License Renewals and New Applications.
Fleet Registration/Renewals
Safety meetings,
Set routes for the crews, dispatching, and routing.
Timekeeping.
Monitored inventory levels to ensure adequate stock was available at all times.
Worked with sales to help with route density.
Assistant Manager
Rent 1st
Haltom City, Texas
06.2011 - 03.2012
Collaborated with management on developing strategic plans for achieving business goals.
Participated in planning meetings to align sales strategies with company objectives.
Managed customer service inquiries and complaints in a timely manner.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Route Operations Manager
Team Bowan
Lakeside, TX
04.2009 - 06.2011
Identified opportunities to reduce cost and improve productivity.
Developed strategies to enhance customer satisfaction and loyalty through effective service delivery.
Monitored driver and laborer time and attendance to control costs and maintain safety standards.
Team Lead
Goodwill
Watauga, TX
04.2008 - 04.2009
Led team in daily operations and workflow management.
Trained new staff in relevant processes and procedures.
Delegated tasks appropriately according to individual skill sets.
Phone sales
Silverleaf Resorts
Fort Worth, TX
03.2006 - 04.2008
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Completed day-to-day duties accurately and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.