BRANDON DENMAN
GREENEVILLE,US
Summary
Seasoned Service Desk Technician with noteworthy experience in providing first-line IT support, troubleshooting software and hardware issues, and maintaining computer systems. Strong abilities include managing large volumes of service requests, streamlining processes for improved efficiency and user satisfaction. Previous work has made significant contributions to team productivity and customer satisfaction through effective problem resolution, technical guidance, and professional communication.
Overview
5
5
years of professional experience
Work History
SERVICE DESK TECH LEVEL 2
Advanced Callcenter Technologies
Johnson City, US
01.2024 - Current
- Managed secure login, remote access via Citrix/VPN, and configured printers, enhancing network efficiency.
- Streamlined secure access, enhancing network efficiency by managing Citrix/VPN and printer setups.
- Boosted login security by enforcing Risk Management protocols for account access.
- Oversaw daily network integrity checks, maintaining optimal operational standards.
- Ensured 100% resource availability through meticulous daily system checks.
- Experienced in Windows Server, DNS, AD, DSCP.
INFORMATION SYSTEMS ANALYST/SUPERVISOR
Lockheed Martin Corp RMS
Orogrande, US
12.2022 - 12.2023
- Oversaw systematic maintenance of multiple IT systems at Lockheed Martin Corp RMS.
- Implemented infrastructure control for operational support.
- Led a team of 15, delegating tasks to ensure seamless range operations.
- Spearheaded IT disaster recovery, leading to enhanced system resilience.
- Managed a 15-member team to optimize IT support, fostering teamwork.
- Oversaw meticulous IT system maintenance, ensuring peak operational readiness.
TECHNICAL ANALYST
Las Palmas Medical Center
El Paso, US
12.2020 - 08.2022
- Enhanced user satisfaction with IT services through timely issue resolution and proactive communication.
- Installs and monitors hardware and software systems.
- Optimizes systems to improve technology efficiency by up to seven percent.
- Runs a dedicated customer support line for questions or concerns.
- Used AD to change passwords and policies on user and clients.
Education
ASSOCIATES - INFORMATION SYSTEM SECURITY
Western Technical College
El Paso, TX 01.2020 - 06/2022
Skills
- Computer Troubleshooting
- IT Security
- Customer Service
- Microsoft Office 365
- Active Directory
- Data Backup
- Windows 10 & 11
- Server 2008 R2
- Server 2012
- Server 2016
- Remote access configuration
- Security protocols
- Operating systems
- DHCP/DNS ethernet and firewall proficient
Websites
Additional Information - Licenses And Certifications
- CompTIA Security+ 2022
- CompTIA A+ 2022
Timeline
SERVICE DESK TECH LEVEL 2
Advanced Callcenter Technologies
01.2024 - Current
INFORMATION SYSTEMS ANALYST/SUPERVISOR
Lockheed Martin Corp RMS
12.2022 - 12.2023
TECHNICAL ANALYST
Las Palmas Medical Center
12.2020 - 08.2022
ASSOCIATES - INFORMATION SYSTEM SECURITY
Western Technical College
01.2020 - 06/2022