Hi, I’m
Latanya Peterson
Greeneville,TN
Summary
Driven professional with a proven track record in customer service and financial transactions, demonstrated at Foundever/USAA. Excelled in enhancing customer satisfaction and resolving disputes, leveraging strong computer skills and call center experience. Achieved significant productivity improvements, showcasing exceptional issue resolution abilities and a commitment to excellence.
Overview
8
years of professional experience
Work History
Foundever/USAA
Licensed Insurance Member Service Representative
02.2024 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Aspen Dental
Lead Registered Dental Assistant
05.2018 - 01.2024
Job overview
- Coordinated team schedules to maximize productivity while maintaining a positive work-life balance for staff members.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Developed strong rapport with patients, easing anxieties through clear communication about their treatments.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
Old Castle Building Envelop
Material Handler
07.2017 - 05.2018
Job overview
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Walmart Distribution Center
Order Filler
07.2016 - 07.2017
Job overview
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
Education
Ross Medical Education CenterJohnson City, TN
Dental Certification from Dental Assisting
07.2015
Greeneville High SchoolGreeneville, TN
High School Diploma
05.2011
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Call center experience
- Dispute Resolution
- Issue Resolution
- Computer Skills
- Microsoft Office
- Remote Office Availability
- Account updating
Timeline
Licensed Insurance Member Service Representative
Foundever/USAA
02.2024 - Current
Lead Registered Dental Assistant
Aspen Dental
05.2018 - 01.2024
Material Handler
Old Castle Building Envelop
07.2017 - 05.2018
Order Filler
Walmart Distribution Center
07.2016 - 07.2017
Ross Medical Education Center
Dental Certification from Dental Assisting
Greeneville High School
High School Diploma