Brandon Dessez
Youngstown,OH
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Ruby Tuesday. Proven ability to enhance guest experiences through effective relationship management and quality control, leading to improved customer satisfaction. Adept at inventory management and team collaboration, consistently achieving operational excellence in high-volume environments.
Overview
2027
2027
years of professional experience
Work History
Server
Cracker Barrel Restaurant
Youngstown, OH
2025 - Current
- Implemented daily specials and promotions to enhance guest experience and drive sales.
- Monitored inventory levels of supplies, communicating needs to management for restocking.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Salvatores
Youngstown, OH
03.2022 - 09.2023
- Provided exceptional customer service in fast-paced dining environment.
- Took accurate food and beverage orders, ensuring timely delivery to guests.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to fulfill special requests and dietary restrictions.
Assistant Manager
The Melting Pot Restaurants Inc.
Columbus, OH
02.2019 - 04.2022
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
Manager
Ruby Tuesday
Youngstown, OH
08.2012 - 02.2019
- Oversaw daily operations to ensure timely and efficient service delivery.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented cost-control measures to optimize inventory management and reduce waste.
- Developed staff schedules to maintain adequate coverage during peak hours.
- Analyzed customer feedback to implement improvements in service quality.
- Collaborated with culinary teams to introduce new menu items based on market trends.
- Established and maintained operational standards to meet company policies and procedures.
- Led initiatives to enhance team productivity, resulting in improved service times.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Server
Perkins Family Restaurant
Youngstown, OH
08.2008 - 08.2012
- Provided exceptional customer service by promptly addressing guest inquiries and fulfilling requests.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Efficiently managed multiple tables, ensuring accurate order taking and timely service.
- Trained new team members on restaurant procedures and best practices for customer interaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma - Medical
MCCTC
Canfield, OH06-2009
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Suggestive selling
- Guest relations management
- Point of sale operation
- Relationship management
- Allergy awareness
- Order management
- Beverage preparation
- Inventory management
- Tableside etiquette
- Task prioritization
Timeline
Server
Salvatores
03.2022 - 09.2023
Assistant Manager
The Melting Pot Restaurants Inc.
02.2019 - 04.2022
Manager
Ruby Tuesday
08.2012 - 02.2019
Server
Perkins Family Restaurant
08.2008 - 08.2012
Server
Cracker Barrel Restaurant
2025 - Current
High School Diploma - Medical
MCCTC