Brandon Elias McMillan
Eatontown,NJ
Summary
Results-driven hospitality leader with 15+ years of experience across every department of hotel operations, including General Manager and Area Director of Sales & Marketing roles. Proven success driving revenue growth, operational excellence, and financial performance across multi-property portfolios. Highly skilled in revenue strategy, forecasting, budgeting, and team development, with a hands-on leadership style that builds strong culture and high-performing teams. Known for aligning operations, sales, and revenue disciplines to deliver sustainable profitability and long-term asset value.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Area Director of Sales & Marketing
Sonesta ES Suites Princeton & Somerset NJ
11.2025 - Current
- Area Director of Sales & Marketing for two extended-stay Sonesta hotels in New Jersey
- Drove revenue growth through strategic sales initiatives, pricing alignment, and enhanced market penetration
- Led forecasting, budgeting, and performance analysis to optimize RevPAR
- Partner with GMs and operations to align sales strategy with operational execution
- Built and maintained robust corporate and extended-stay client relationships to support sales objectives
- Coach and develop sales teams while fostering a results-driven, positive culture
General Manager
Hilton
Neptune, NJ
05.2024 - 11.2025
- 109-Room Focused-Service Hotel
- Oversaw full hotel operations, including front office, sales, revenue, housekeeping, maintenance, and F&B.
- Led team of 50+ staff, enhancing engagement and service consistency across all departments.
- Streamlined service protocols and elevated training programs, resulting in 15% increase in guest satisfaction within six months.
General Manager
The James Bradley
Bradley Beach, NJ
04.2023 - 04.2024
- 17-Room Luxury Boutique Resort
- Implemented digital marketing campaign, resulting in 20% growth in direct bookings.
- Increased revenue by 10% YoY through strategic upselling and enhancements to guest experience.
- Managed daily operations emphasizing personalized guest service and maintaining boutique brand identity.
Task Force Assistant General Manager
Sonesta Select
Tinton Falls, NJ
12.2022 - 04.2023
- Increased operational efficiency by 18% during transitional phase through targeted initiatives.
- Managed hotel operations to enhance guest satisfaction and streamline processes.
- Collaborated with corporate revenue team to optimize pricing strategy and improve OTA visibility.
Assistant General Manager
Sheraton Hotel
Eatontown, NJ
12.2021 - 12.2022
- Led initiatives that drove a 15% YoY revenue increase.
- Managed operations of 208-room full-service hotel, enhancing guest satisfaction through streamlined processes.
- Directed HR efforts, focusing on hiring, training, and retention strategies to build a strong workforce in competitive labor market.
Task Force Assistant General Manager
Hilton Garden Inn
Edison, NJ
07.2021 - 12.2021
- Oversaw daily hotel activities
- Executed guest service initiatives to enhance guest satisfaction and meet operational goals.
- Assisted management in daily hotel operations and guest services.
- Coordinated front desk activities and handled guest inquiries efficiently.
- Supported staff training and development programs to enhance service quality.
Hotel Manager
Element by Westin
Spring Valley, NY
07.2020 - 07.2021
- 87-Room Focused-Service Hotel
- Achieved 90%+ guest satisfaction through standardization of SOPs and service quality benchmarks.
- Oversaw daily hotel operations ensuring guest satisfaction and service quality.
- Managed staff recruitment, training, and performance evaluations for hotel personnel.
- Developed and implemented operational policies to enhance service efficiency.
Task Force Operations Manager
Hyatt Hotels
New York, NY
01.2018 - 12.2020
- Managed daily hotel operations to ensure exceptional guest experiences.
- Facilitated support for multiple Hyatt properties in NYC, enhanced performance, and improved consistency during leadership transitions.
- Supervised front desk staff to streamline check-in and check-out processes.
- Coordinated housekeeping schedules for optimal room cleanliness and readiness.
Operations Manager
Hyatt Regency
Jersey City, NJ
07.2018 - 01.2020
- 351-Room Full-Service Hotel
- Oversaw daily operations ensuring compliance with brand standards and policies.
- Managed daily operations in high-volume hotel, enhancing process efficiency and team collaboration.
- Managed inventory levels, optimizing supply chain processes for efficiency.
- Coordinated staff schedules to maintain optimal coverage and guest satisfaction.
Front Office Manager
Hyatt Place Midtown
New York, NY
04.2017 - 07.2018
- Led front office to achieve top-tier service scores while streamlining check-in operations.
- Supervised front desk team to ensure excellent customer service.
- Managed daily operations of front office and guest services.
- Coordinated room assignments and ensured timely check-ins and check-outs.
- Managed operations at a 185-room select-service hotel.
Front Office Supervisor / Sales Coordinator
Hyatt Place
Secaucus, NJ
12.2011 - 04.2017
- 159-Room Select-Service Hotel
- Supervised front office operations and maintained high service standards.
- Coordinated front office and sales functions, improving group business and guest satisfaction.
- Managed guest check-ins and check-outs efficiently and professionally.
- Trained and mentored new front office staff on procedures and policies.
Education
MBA - Business Administration & Management
Montclair State University
Montclair, NJ01.2020
B.S. - Business Administration & Management
Monmouth University
West Long Branch, NJ01.2017
B.S. - Hospitality & Tourism Management
Monmouth University
West Long Branch, NJ01.2017
A.S. - Hospitality & Tourism Management
Stockton University
Absecon, NJ01.2014
Skills
- Revenue optimization
- Budget development
- Profit & loss oversight
- Brand presence building
- Market competitiveness
- Cross-functional project leadership
- Vendor management
- Facility operations
- Streamlining operations
- Enhancing performance
- Efficiency best practices
- SOP implementation
- PMS proficiency
- Hospitality software proficiency
- Fluent in English
- Conversational Spanish
- Team building
- Conflict resolution
- Growth opportunity identification
- Brand presence building
- Market competitiveness
Certification
• Certified Hilton General Manager
• Certified Rooms Division Executive (CRDE)
• Certified Hospitality Supervisor (CHS)
• Certified Hospitality Housekeeping Executive (CHHE)
• Certified Pool Operator (CPO)
• SERV Safe Manager
• Food Handlers Certification
• TIPS Certified
• Fire Safety Director
• CPR & First Aid Certified
• Certified Rooms Division Executive (CRDE)
• Certified Hospitality Supervisor (CHS)
• Certified Hospitality Housekeeping Executive (CHHE)
• Certified Pool Operator (CPO)
• SERV Safe Manager
• Food Handlers Certification
• TIPS Certified
• Fire Safety Director
• CPR & First Aid Certified
References
- Bryan Adelson, (845)-558-5611
- Austin Bucholtz, (262)-719-7110
- James Kody Johnson, (352)-216-4030
- Peter Garling, (917)-335-2811
Languages
- Fluent in English
- Conversational proficiency in Spanish
Timeline
Area Director of Sales & Marketing
Sonesta ES Suites Princeton & Somerset NJ
11.2025 - Current
General Manager
Hilton
05.2024 - 11.2025
General Manager
The James Bradley
04.2023 - 04.2024
Task Force Assistant General Manager
Sonesta Select
12.2022 - 04.2023
Assistant General Manager
Sheraton Hotel
12.2021 - 12.2022
Task Force Assistant General Manager
Hilton Garden Inn
07.2021 - 12.2021
Hotel Manager
Element by Westin
07.2020 - 07.2021
Operations Manager
Hyatt Regency
07.2018 - 01.2020
Task Force Operations Manager
Hyatt Hotels
01.2018 - 12.2020
Front Office Manager
Hyatt Place Midtown
04.2017 - 07.2018
Front Office Supervisor / Sales Coordinator
Hyatt Place
12.2011 - 04.2017
MBA - Business Administration & Management
Montclair State University
B.S. - Business Administration & Management
Monmouth University
B.S. - Hospitality & Tourism Management
Monmouth University
A.S. - Hospitality & Tourism Management
Stockton University