Guest Advocate
Target
, OK
10.2024 - 01.2025
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Monitored sales floor activity to identify potential theft or fraud issues.
- Answered customer inquiries regarding store policies and procedures.
- Identified opportunities for improvement in operational processes.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Operated equipment such as scanners and scales to process transactions accurately.
- Maintained cleanliness standards throughout the store area.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Provided product knowledge to customers on the features and benefits of products.
- Maintained an organized workspace while stocking merchandise.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Resolved customer complaints in a professional manner.
- Processed online orders using point-of-sale systems.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Greeted walk-in and phone guests, determining interests and needs.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.