Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Farmer

Summary

Results-driven Business Consultant with expertise in customer relationship management, data analysis, and training development. Proven ability to improve processes and enhance customer satisfaction through effective project management and training initiatives.

Overview

13
13
years of professional experience

Work History

Business Consultant II Sales

Georgia Power
McDonough
01.2025 - Current
  • Assist with helping Commercial and New Construction Customers
  • SME for the Business department-Handle knowledge base phone calls for teammates. Cover supervisor callbacks for team.
  • Assist with training new business consultants. Help with training procedures and workflows.
  • Work on special projects. Builder connections with apartment complexes. Set up unmetered accounts. Connect new Internal use accounts for the company.

BPS Consultant

Georgia Power
Mcdonough
09.2012 - 01.2024
  • Handled incoming phone calls and online interactions with Property Managers, Builders, Solar, Buisness and residential customers
  • Analyzed and setup customers on various rates-Smart rate, Flatbill, Prepay, Nights and weekend, Rates involving peak demand etc..
  • SME on builders' projects: Set up hundreds of apartment units for new construction at a time.
  • SME for Property Management- switched over to new property management from previous one.
  • SME for Property Managers Portal- Assisted with updating and Creating workflows for training and designing the portal online.
  • Trained new teammates on BPS team.
  • Collaborated with different teams across Renewables and New service

Education

High School Diploma -

Dekalb Technical College
Covington GA

Skills

  • Customer relationship management-Mindful of the customers needs and wants Consistent with high quality scores
  • Data analysis-Abel to determine the best rate for business customers based on the type of Business and hours of operations
  • Rate setup- successfully analyze rates for Commercial, Builder and residential customers
  • Project management- Managed the implementation of the property managers portal's website and Builders connect portal
  • Training development- was trained in commercial rate analysis
  • Process improvement- worked on workflows for Builders connect, Property Managers Portal, Knowledge based training
  • Revenue generation-Over my career with Georgia have been consitent in top 5 or higher each year in revenue-Outdoor lights, Products and services
  • Multitasking Abilities- Abel to take calls from external customers, internal customers and online interactions throughout the day
  • Teamwork- cooperate with internal teammates and external teams to complete daily functions
  • Problem-solving abilities-Able to assist external customers and assist teammates on knowledge line routinely

Timeline

Business Consultant II Sales

Georgia Power
01.2025 - Current

BPS Consultant

Georgia Power
09.2012 - 01.2024

High School Diploma -

Dekalb Technical College

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Brandon Farmer