Brandon Ferguson
Port Saint Lucie,FL
Summary
Performance-oriented worker with 11 years of experience in customer relations and service. Approach every task with a pleasant attitude and strive to exceed job expectations. Diverse expertise in leveraging strong customer service skills to deliver exceptional results. Confident in making a positive impact in any role.
Overview
11
11
years of professional experience
Work History
Salesman
Neese Roofing & Construction
09.2024 - 01.2025
- Developed strong client relationships through consistent communication and exceptional customer service.
- Served customers with knowledgeable, friendly support at every stage of the project.
- Negotiated prices, terms of sales and service agreements.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
Project Manager/Salesman
Hammer Roofing & Restoration
01.2022 - 09.2024
- Inspect properties to determine damage level and appropriate remedy, whether repair or full replacement of the roof.
- Worked up an estimate for the project using satellite measurement tools and Sumo Quote estimating tool. Presented it to the customer in a timely manner. Then signed contracts and collected deposits and progress payments.
- Planned and scheduled phases for tear off, install, and inspections.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Pest Control Technician
Goodfella's Pest Management
10.2015 - 10.2021
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Applied pesticides to inside and outside of structures utilizing company protocols.
Parts Counter/Delivery Driver
FIS Outdoor
05.2014 - 10.2015
- Safely operated heavy lifting equipment such as fork trucks and cranes.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Fulfilled all cashier duties and register closeout at end of business day.
- Completed on-time deliveries by choosing best and most efficient routes.
Pizza Delivery Driver
Pizza Hut
02.2014 - 09.2015
- Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift and completing all opening and closing duties to accomplish business goals and objectives.
- Verified orders prior to completing deliveries to avoid customer complaints.
Education
Bachelor Of Business - Business Management
Florida Atlantic University
Boca Raton, FLHigh School Diploma -
Port Saint Lucie High School
Port Saint Lucie, FL06.2012
Skills
- Creative problem solving
- Communicative and articulate
- Dependable and reliable
- Valid Florida driver's license
Timeline
Salesman
Neese Roofing & Construction
09.2024 - 01.2025
Project Manager/Salesman
Hammer Roofing & Restoration
01.2022 - 09.2024
Pest Control Technician
Goodfella's Pest Management
10.2015 - 10.2021
Parts Counter/Delivery Driver
FIS Outdoor
05.2014 - 10.2015
Pizza Delivery Driver
Pizza Hut
02.2014 - 09.2015
High School Diploma -
Port Saint Lucie High School
Bachelor Of Business - Business Management
Florida Atlantic University
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