Summary
Overview
Work History
Education
Skills
2022 Service Manager of the year
Timeline
Generic

Brandon Ferguson

KYLE,TX

Summary

Dynamic Branch Manager with a proven track record at Vermeer Texas-Louisiana, excelling in customer service and team management. Enhanced customer satisfaction through effective problem-solving and performance coaching. Skilled in technical troubleshooting and project management, driving operational excellence and achieving departmental goals. Committed to fostering a high-performance culture.

Overview

20
20
years of professional experience

Work History

Branch Manager

Vermeer Texas-Louisiana/ Bobcat CCE
Buda, TX
02.2024 - Current
  • Conducted regular performance reviews for all employees in the branch.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Ensured compliance with established policies, procedures and regulations governing banking operations.
  • Monitored financial performance of the branch on a daily/weekly basis.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Managed staff scheduling, hiring and training processes.

Service Manager

Vermeer Texas~Louisiana
Round Rock, TX
11.2019 - 02.2024
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Collaborated with customers to offer solutions to service needs.
  • Hired and trained service department staff to drive performance.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Created written estimates and obtained customer consent to proceed.
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Monitored employee performance through key metrics analysis.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Field Service Technician

Vermeer Texas-Louisiana
Midland, TX
07.2017 - 11.2019
  • Wrote detailed service reports describing work completed, issues and recommendations.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Analyzed equipment data to isolate and diagnose faults.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Collaborated with team members to assess equipment performance needs.
  • Trained customers on equipment after installation.

Field Service Technician

Vermeer Sales Southwest
Las Vegas, NV
08.2005 - 06.2017
  • Mentored and trained new employees on processes, flow and safety procedures.
  • Trained customers on equipment after installation.
  • Leveraged equipment to complete tests, maintenance, repairs and overhauls.
  • Performed annual and preventive system service maintenance.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Observed field safety protocols to prevent injuries and accidents.
  • Overhauled equipment and prototype designs to maximize performance and reduce costs.
  • Communicated with vendors, upper management and peers.
  • Diagnosed and repaired mechanical issues according to industry standards.

Education

GED -

Redwood High School
Visalia, CA
06.1992

Skills

  • Maintenance and repair
  • Customer service
  • Business development
  • Project management
  • Priority management
  • Heavy equipment operation
  • Team management
  • Technical troubleshooting
  • Service scheduling
  • Estimating and quoting
  • Employee training
  • Performance evaluation

2022 Service Manager of the year

  • I was voted Service Manager of the year for 2022 by Vermeer Mfg.

Timeline

Branch Manager

Vermeer Texas-Louisiana/ Bobcat CCE
02.2024 - Current

Service Manager

Vermeer Texas~Louisiana
11.2019 - 02.2024

Field Service Technician

Vermeer Texas-Louisiana
07.2017 - 11.2019

Field Service Technician

Vermeer Sales Southwest
08.2005 - 06.2017

GED -

Redwood High School

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