Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Fernandes

Lake Worth

Summary

Dynamic and results-oriented professional with a proven track record in customer service and team collaboration, honed across roles at Disney World and other esteemed organizations. Excelled in high-pressure environments, significantly enhancing customer satisfaction and safety. Skilled in multitasking and effective time management, adept at elevating guest experiences and operational efficiency.

Overview

5
5
years of professional experience

Work History

Host and Busser

Skillets
07.2023 - 03.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Inclusion Counselor

Mandel JCC
06.2022 - 08.2022
  • Looked after a group of 18 children, with an emphasis on two children with special needs.


  • Supervised activities the children were partaking in, in order to ensure the safety of the group.

Disney College Program Intern

Disney World
01.2022 - 04.2022
  • Worked at a private dessert venue in Magic Kingdom, fulfilling various positions.
  • Set out drinks for the guests and made sure they were stocked at all times.
  • Escorted guests to a private area of the park for a special view of the fireworks.
  • Worked the bar, pouring beer and wine for guests.
  • Bussed tables and cleaned down restaurant once all guests left.

Senior Counselor

Mandel JCC
06.2019 - 08.2019
  • Supervised a group of 15-20 children.
  • Ensured a safe and fun environment for the children while they partook in various activities at the camp.
  • Supervised the children on weekly field trips to water parks, theme parks, bowling alleys, and science museums.

Education

Bachelor of Science - Political Science

Florida Gulf Coast University
Fort Myers, FL
04-2022

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management

Timeline

Host and Busser

Skillets
07.2023 - 03.2024

Inclusion Counselor

Mandel JCC
06.2022 - 08.2022

Disney College Program Intern

Disney World
01.2022 - 04.2022

Senior Counselor

Mandel JCC
06.2019 - 08.2019

Bachelor of Science - Political Science

Florida Gulf Coast University
Brandon Fernandes