Brandon Fernandez, AINS, AIC
Mulberry,FL
Summary
Experienced Ethical Auto Claims Adjuster with a focus on exceptional customer service. Efficiently manages multiple cases and consistently meets strict deadlines. Proficient in assessing loss for auto claims cases and determining fair compensation. Excellent organizational and communication skills ensure seamless coordination with all parties involved in the claims process.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Auto Adjuster
United Services Automobile Association
11.2023 - Current
- Provided dependable customer support throughout the claims process, ensuring prompt resolution of inquiries and concerns by utilizing professional and empathetic communication skills.
- Utilize extensive understanding of auto insurance policies to accurately evaluate damages and establish suitable settlements. Ensure thorough and accurate documentation of all claims-related findings and communications.
- Implemented and managed an efficient claims tracking system to provide timely updates to all parties from initial report to resolution
- Managed daily high call volumes, providing efficient and attentive customer service in approximately 30 interactions
Supervising Benefits Specialist
American Income Life Insurance
05.2022 - 10.2023
- Mentored new team members in policies and procedures and offered insight into best ways to manage job tasks and duties ultimately increasing production by 15%
- Consistently surpassed goals to be recognized for superior sales and exceptional customer service ranking 174th in the nation.
Retail Sales Store Manager
Cricket wireless
06.2019 - 04.2022
- Developed and implemented sales strategies to drive revenue growth and meet sales targets for the store which ultimately led to becoming a Certified Trainer to establish a new company standard
- Consecutively exceeded monthly quotas to become the #1 producing store in the district leading in revenue sales and customer satisfaction.
Shipping Supervisor
Ideal Cabinetry
01.2016 - 06.2019
- Developed and implemented strategies to optimize shipping operations and reduce costs
- Managed and oversaw the daily operations of the shipping department to ensure efficient and timely delivery of products to customers.
- Supervised shipping team of 18 employees.
Education
High School Diploma -
Mulberry Senior High School
Mulberry, FL06.2012
Skills
- Evaluates and negotiates settlements
- Customer Service
- Teamwork and Collaboration
- Time Management
- Conflict Resolution
- Multi-tasking
- Efficiency Optimization
- Quality Assurance
Designations
Associates in Insurance (AINS)
Associates in Claims (AIC)
Certification
- NICTA Certifications
- Arson for Profit, Body Shop Fraud, Investigating Property Fraud
- LCPIC Certified
- HAAG Hail and Wind to Residential Roofing
- FEMA Certifications - Increased Cost of Compliance, Claims Review for Adjusters, Adjuster Customer Service, Understanding Basement Coverage, Introduction to Flood Claims
Timeline
Auto Adjuster
United Services Automobile Association
11.2023 - Current
Supervising Benefits Specialist
American Income Life Insurance
05.2022 - 10.2023
Retail Sales Store Manager
Cricket wireless
06.2019 - 04.2022
Shipping Supervisor
Ideal Cabinetry
01.2016 - 06.2019
High School Diploma -
Mulberry Senior High School
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