Brandon Finklea
Folcroft,PA
Summary
Highly motivated and detail-oriented with over 10 years of experience in customer service and office management. Strive to deliver exceptional customer/client experiences, and have demonstrated expertise in problem solving, critical thinking, organization, accuracy, and efficiency.
Overview
11
11
years of professional experience
Work History
Fingerprint Operator/Office Associate
Wellnessmart, MD
08.2021 - Current
- Performed electronic fingerprinting enrollments for FBI background checks.
- Created employee schedules for 7 employees.
- Maintained office supplies including ordering and restocking inventory for fingerprinting services and medical/wellness services.
- Maintained patient' confidential records per HIPAA requirements.
- Created and distributed marketing emails to current and potential clients/partners.
Claims Representative
RandstadUSA: Heffler Claims
01.2016 - 02.2021
- Answered 70-plus calls from claims members for class action lawsuits per day
- Data entry: recorded class members' information and assisted with filing claims
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
Customer Service Manager
Foodie Call
10.2012 - 09.2015
- Conducted interviews for prospective employees and contract drivers
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained company's social media platforms to include Facebook, Twitter and Pinterest
Education
Associate of Applied Science - Paralegal Studies
Community College of Philadelphia
Philadelphia, PA05.2024
Skills
- Issue Resolution
- Problem-Solving
- Efficient Multitasking
- Deadline Adherence
- Customer Service
- Data Entry
- Attention to Detail
Timeline
Fingerprint Operator/Office Associate
Wellnessmart, MD
08.2021 - Current
Claims Representative
RandstadUSA: Heffler Claims
01.2016 - 02.2021
Customer Service Manager
Foodie Call
10.2012 - 09.2015
Associate of Applied Science - Paralegal Studies
Community College of Philadelphia
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