Taylor Gamble
Wetumpka,United States
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated Scheduler with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Floater/Operator
Montgomery Pulmonary Consultants
2023.01 - Current
- Execute record filing system to improve document organization and management.
- Complete clerical tasks such as filing, copying and distributing mail.
- Welcome office visitors and alerted staff to arrivals of scheduled appointments.
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Answering ingoing/outgoing high volume calls.
- Communicating effectively with patients and staff.
- Send clear messages in PowerChart system to other staff members.
- Scheduling for multiple doctors and Nurse Practitioners.
- Scanning in documents of patient information.
- Pulmonary Function Test Technologist
Receptionist/Referral Specialist
Moonlight Diagnostics LLC
2020.02 - 2022.12
- Confirm appointments, communicate with patients and updated patient records.
- Answer large volume of incoming calls daily to resolve patient issues and schedule appointments.
- Greet incoming patients professionally and provide friendly, knowledgeable assistance.
- Answer phone calls promptly and direct incoming calls to correct lines or persons
- Respond to inquiries from callers seeking information.
- Work in AdvancedMD/EHR
- Insurance pre-certifications for diagnostic imaging
- Outbound referrals
- Communicating and notifying patients with their appointment details if they have been sent to another doctor or facility
Part-Time Sales Associate/Omni Lead
Kohl’s
2017.09 - 2020.06
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Trained, coached and mentored new sales associates for maximum performance.
Waitress
Olive Garden Restaurant
2019.10 - 2019.12
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Education
B.S. - Biology
University of Alabama At Birmingham
Birmingham, AL2018-04
High School Diploma -
Stanhope Elmore High School
Millbrook, AL2017-05
Skills
- Customer and client relations
- Office Administration
- Medical Terminology
- Organizing and Categorizing
- Time Management
- Resource Coordination
- Documentation
- Complex Problem-Solving
- Employee Training
- Office Cleaning
- HIPAA Guidelines
- Administrative Support
- Special Requirements
- Schedule Management
- Verbal and Written Communication
- Issue Resolution
- Customer Relationship Management
- Team Bonding
- Customer Experience
- Strong Problem Solver
- Referral Verification
- Front Office Management
- Self Starter
- Prioritizing Work
- Patient Information
- Strong Interpersonal Skills
- Microsoft Office
- Reminder Calls
- Grammar Understanding
- Social Media Knowledge
- Payment Processing
- Multi-Line Phone Proficiency
- Patient Charting
- Dedicated Team Player
Certification
- First Aid/CPR Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Office Floater/Operator
Montgomery Pulmonary Consultants
2023.01 - Current
Receptionist/Referral Specialist
Moonlight Diagnostics LLC
2020.02 - 2022.12
Waitress
Olive Garden Restaurant
2019.10 - 2019.12
Part-Time Sales Associate/Omni Lead
Kohl’s
2017.09 - 2020.06
B.S. - Biology
University of Alabama At Birmingham
High School Diploma -
Stanhope Elmore High School
- First Aid/CPR Certified
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