Brandon M. Fisher
Enterprise Account Manager
Herriman,UT
Summary
Experienced Enterprise Account Executive with a Bachelor's Degree in Business Management. Skilled in cultivating strong client relationships, negotiating contracts, and ensuring client retention. Known for exceptional persuasion and presentation abilities. Customer-oriented professional with 10+ years of experience managing lucrative accounts. Adaptable and intuitive, able to build rapport easily and understand client needs effectively. Excel in utilizing CRM software, cloud-based tools, and creative suites to drive client success. Committed to delivering impactful results and fostering growth through strategic account management and cross-functional collaboration.
Overview
16
16
years of professional experience
Work History
Mega Enterprise Account Manager
Inside Real Estate
01.2019 - Current
- Managed and expanded Key client relationships with multinational corporate accounts, including Weichert Realtors, NextHome Real Estate, and RE/MAX LLC, overseeing a portfolio generating $1M in Monthly Recurring Revenue (MRR) and $12M in Yearly Recurring Revenue (YRR)
- 25% increase in revenue for Marketplace and Add-ons by leveraging account planning, strategic negotiations, data analytics, and consultative selling techniques
- Expanded enterprise client relationships through personalized training programs and solution-focused consulting
- Directed large-scale software migrations, marketing initiatives, and training projects, resulting in a 30-40% increase in company-wide adoption
- Championed the adoption of new technologies within the team to streamline workflows, reduce manual tasks, and improve overall efficiency in account management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new Customer Success Managers, setting them up for success in their roles through hands-on coaching and mentoring.
- Led Quarterly and Yearly Business Review presentations (QBRs/YBRs), documenting insights in Salesforce and Google Sheets to developing action-oriented roadmaps
- Represented the business at national and multinational conferences, fostering client relationships and enhancing engagement strategies
- Implemented client feedback loops to inform product enhancements and better meet customer needs.
- Enhanced customer satisfaction by proactively identifying and addressing potential issues within enterprise accounts.
- Managed support escalations across T1, T2, T3, and Development Teams, resolving complex issues efficiently and maintaining high client satisfaction
Mid-Market Account Manager
Inside Real Estate
01.2018 - 01.2019
- Collaborated with cross-functional teams to align product offerings with client needs and expectations.
- Ensured customer satisfaction with timely issue resolution, anticipating potential problems, and providing proactive solutions.
- Mentored junior team members by sharing best practices in account management techniques that led to improved overall team performance.
- Coordinated closely with marketing team members to develop targeted campaigns that generated high-quality leads from mid-market prospects.
- Established strong relationships with key stakeholders in each account to foster long-term partnerships.
- Provided tailored solutions for each client based on thorough understanding of their unique challenges and objectives.
- Increased overall client retention rate by proactively identifying at-risk accounts and implementing strategic plans to address their concerns.
- Negotiated favorable contract terms on behalf of clients by thoroughly understanding their requirements and pain points.
- Exceeded annual sales targets consistently, demonstrating a strong commitment to achieving both personal and company goals in the mid-market segment.
Business Development Representative & Software Sales
Bernard Health
01.2016 - 01.2017
- Used Zoho to handle current portfolio and prospective leads.
- Developed business pipeline using cold and warm techniques.
- Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
Assistant Store Manager
iHospital
01.2012 - 01.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Senior Leadership Expert
Apple Inc
01.2009 - 01.2012
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Trained retail staff on cosmetic product knowledge, boosting employee confidence in selling strategies and recommendations.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Science - Business Management
Western Governors University
06-2023
Skills
Operations leadership
Accomplishments
- Implemented software through Account Alpha and Beta testing.
- Supervised team of 10 staff members.
- Achieved 80% Adoption by introducing BoldTrail to 50K users.
- Achieved 30% increase of adoption through effectively building training and onboarding resources for new and existing enterprise clients
- Collaborated with Key C-level Stakeholders in the development of Training, Retention, and Growth Strategies.
- Collaborated with a team of 50 Developers, Support Engineers, and Marketing team members in the development and roll out of multiple SaaS CRM and Marketing Suites.
- Used Google Sheets to develop Adoption and Issue tracking spreadsheets.
- Created and drove to completion 10K+ Salesforce and Support Issues
- Increased Key Account Revenue's by 1 Million Dollars through solution selling
Professional achievements
- Employee of the Month, Inside Real Estate 10/01/20
- Employee of the Month, Bernard Health 09/01/17
- Employee of the Month, Apple Inc. 04/01/10
Timeline
Mega Enterprise Account Manager
Inside Real Estate
01.2019 - Current
Mid-Market Account Manager
Inside Real Estate
01.2018 - 01.2019
Business Development Representative & Software Sales
Bernard Health
01.2016 - 01.2017
Assistant Store Manager
iHospital
01.2012 - 01.2016
Senior Leadership Expert
Apple Inc
01.2009 - 01.2012
Bachelor of Science - Business Management
Western Governors University
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