Brandon M. Fisher
Enterprise Account Manager
Herriman,UT
Summary
Experienced Enterprise Account Executive with a Bachelor's Degree in Business Management. Skilled in cultivating strong client relationships, negotiating contracts, and ensuring client retention. Known for exceptional persuasion and presentation abilities. Customer-oriented professional with 10+ years of experience managing lucrative accounts. Adaptable and intuitive, able to build rapport easily and understand client needs effectively. Excel in utilizing CRM software, cloud-based tools, and creative suites to drive client success. Committed to delivering impactful results and fostering growth through strategic account management and cross-functional collaboration.
Overview
16
16
years of professional experience
Work History
Mega Enterprise Account Manager
Inside Real Estate
01.2019 - Current
- Managed and expanded Key client relationships with multinational corporate accounts, including Weichert Realtors, NextHome Real Estate, and RE/MAX LLC, overseeing a portfolio generating $1M in Monthly Recurring Revenue (MRR) and $12M in Yearly Recurring Revenue (YRR)
- 25% increase in revenue for Marketplace and Add-ons by leveraging account planning, strategic negotiations, data analytics, and consultative selling techniques
- Expanded enterprise client relationships through personalized training programs and solution-focused consulting
- Directed large-scale software migrations, marketing initiatives, and training projects, resulting in a 30-40% increase in company-wide adoption
- Championed the adoption of new technologies within the team to streamline workflows, reduce manual tasks, and improve overall efficiency in account management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new Customer Success Managers, setting them up for success in their roles through hands-on coaching and mentoring.
- Led Quarterly and Yearly Business Review presentations (QBRs/YBRs), documenting insights in Salesforce and Google Sheets to developing action-oriented roadmaps
- Represented the business at national and multinational conferences, fostering client relationships and enhancing engagement strategies
- Implemented client feedback loops to inform product enhancements and better meet customer needs.
- Enhanced customer satisfaction by proactively identifying and addressing potential issues within enterprise accounts.
- Managed support escalations across T1, T2, T3, and Development Teams, resolving complex issues efficiently and maintaining high client satisfaction
Mid-Market Account Manager
Inside Real Estate
01.2018 - 01.2019
- Collaborated with cross-functional teams to align product offerings with client needs and expectations.
- Ensured customer satisfaction with timely issue resolution, anticipating potential problems, and providing proactive solutions.
- Mentored junior team members by sharing best practices in account management techniques that led to improved overall team performance.
- Coordinated closely with marketing team members to develop targeted campaigns that generated high-quality leads from mid-market prospects.
- Established strong relationships with key stakeholders in each account to foster long-term partnerships.
- Provided tailored solutions for each client based on thorough understanding of their unique challenges and objectives.
- Increased overall client retention rate by proactively identifying at-risk accounts and implementing strategic plans to address their concerns.
- Negotiated favorable contract terms on behalf of clients by thoroughly understanding their requirements and pain points.
- Exceeded annual sales targets consistently, demonstrating a strong commitment to achieving both personal and company goals in the mid-market segment.
Business Development Representative & Software Sales
Bernard Health
01.2016 - 01.2017
- Used Zoho to handle current portfolio and prospective leads.
- Developed business pipeline using cold and warm techniques.
- Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
Assistant Store Manager
iHospital
01.2012 - 01.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Senior Leadership Expert
Apple Inc
01.2009 - 01.2012
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Trained retail staff on cosmetic product knowledge, boosting employee confidence in selling strategies and recommendations.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Science - Business Management
Western Governors University
06-2023
Skills
Operations leadership
Key account management
Stakeholder management
Customer presentations
Staff training and development
Sales presentations
Client relations
Industry expertise
Attention to detail
Business analytics
Salesforce proficiency
Solution selling
Accomplishments
- Implemented software through Account Alpha and Beta testing.
- Supervised team of 10 staff members.
- Achieved 80% Adoption by introducing BoldTrail to 50K users.
- Achieved 30% increase of adoption through effectively building training and onboarding resources for new and existing enterprise clients
- Collaborated with Key C-level Stakeholders in the development of Training, Retention, and Growth Strategies.
- Collaborated with a team of 50 Developers, Support Engineers, and Marketing team members in the development and roll out of multiple SaaS CRM and Marketing Suites.
- Used Google Sheets to develop Adoption and Issue tracking spreadsheets.
- Created and drove to completion 10K+ Salesforce and Support Issues
- Increased Key Account Revenue's by 1 Million Dollars through solution selling
Professional achievements
- Employee of the Month, Inside Real Estate 10/01/20
- Employee of the Month, Bernard Health 09/01/17
- Employee of the Month, Apple Inc. 04/01/10
Timeline
Mega Enterprise Account Manager
Inside Real Estate
01.2019 - Current
Mid-Market Account Manager
Inside Real Estate
01.2018 - 01.2019
Business Development Representative & Software Sales
Bernard Health
01.2016 - 01.2017
Assistant Store Manager
iHospital
01.2012 - 01.2016
Senior Leadership Expert
Apple Inc
01.2009 - 01.2012
Bachelor of Science - Business Management
Western Governors University