Brandon Folse
Sr Operations Manager
Manahawkin,NJ
Summary
Strategic and adaptive operations professional with 10+ years of experience across a broad spectrum of operational disciplines and segments. Proven track record of aligning vision and leadership skills to successfully manage projects, implementing improvements in operating procedures, and building sustainable solutions with a focus on quality.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Senior Operations Manager
Amazon
Edison, NJ
09.2021 - Current
- Led cross-functional initiative across eastern US, 39 full size fulfillment centers, to optimize operations and develop leaders, improving delivery accuracy by 20%
- Oversaw the launch of continuous improvement program tasked with teaching and developing all salaried leaders within the northeast region on how to eliminate waste.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Promoted use of multichannel communication strategies, automated chat and social messaging to drive inclusiveness across teams and improve on training opportunities.
- Optimized costs and quality to contribute to productivity, cost development and proficiency of central fulfillment operations leading to cost improvements of 30% reduction in labor cost.
Operations Manager III
Amazon
Edison, NJ
12.2019 - 09.2021
- Led regional gemba, implemented process improvement, optimized procedures for higher efficiency and developed leadership knowledge to increase in regions productivity by 12%
- Worked with centralized teams to introduce new methods, practices, and systems to reduce turnaround time and increase throughput during pandemic.
- Identified and resolved unauthorized, unsafe, or ineffective practices reducing recordable injury rate by 40%.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Manage and work with engineering team to identify and improve operational deficiencies within MHE logic, reporting mechanisms, and protocols resulting in 13% reduction of quality defects.
Store Director
Target
Brick, NJ
03.2018 - 12.2019
- Analyzed operating and financial statements for profitability ratios.
- Identified current and future trends that appeal to consumers.
- Oversaw staffing and training, safety compliance, inventory control and financial functions of 450 employees and 10 Managers – resulting in an increase of retention by 15% and employee satisfaction by 12%.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Property Management Business Partner
Target
Ocean Township, NJ
05.2017 - 05.2018
- Worked with cross functional teams to develop and implement company-wide initiative focused on waste minimization resulting in 40% reduction and 15% increase in donations equivalent to over $22M in cost savings yearly.
- Maintained operational facilities attractiveness for consumers by organizing regular maintenance, major repairs, and capital improvement projects.
- Managed maintenance, external vendor performance, and custodial staff of 23 Target locations to ensure safe environments.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes for 12 full store remodels.
Executive Team Leader
Targe
East Windsor, NJ
06.2014 - 05.2017
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Implemented company policies, technical procedures and standards in order to align on company vision and improve operational efficiencies.
Education
Bachelor of Science - Accounting
Ramapo College of New Jersey
Mahwah, NJ 09.2008 - 05.2012
Skills
Strategic planning and execution
Inventory management
Process improvements
Performance metrics analysis
Project Management
Work flow planning
Warehouse Operations
Training and Development
Timeline
Senior Operations Manager
Amazon
09.2021 - Current
Operations Manager III
Amazon
12.2019 - 09.2021
Store Director
Target
03.2018 - 12.2019
Property Management Business Partner
Target
05.2017 - 05.2018
Executive Team Leader
Targe
06.2014 - 05.2017
Bachelor of Science - Accounting
Ramapo College of New Jersey
09.2008 - 05.2012