Microsoft360
Brandon Foxworth
Philadelphia,PA
Summary
Dynamic Operations Manager with a proven track record at Alfonso Cannon Funeral Chapels, Inc., excelling in process improvement and team leadership. Enhanced customer satisfaction through effective communication and streamlined operations, achieving timely delivery of services. Skilled in inventory management and conflict resolution, fostering a motivated workforce to drive performance excellence.
Dedicated Funeral Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Operations Manager
Alfonso Cannon Funeral Chapels, Inc.
Philadelphia, Pa
03.2012 - Current
- Assisted in daily operations, ensuring adherence to safety protocols and quality standards.
- Supported team in inventory management, including stock tracking and replenishment processes.
- Collaborated with senior staff to streamline workflow efficiency and reduce operational delays.
- Engaged in training sessions to learn best practices for equipment usage and maintenance.
- Contributed to process documentation, enhancing clarity and accessibility for team members.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed Casket and Urn inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Facilitated smooth collaboration between departments through clear communication channels.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Hub Supervisor
Orthodox Auto Company
Philadelphia, Pa
04.2010 - 03.2012
- Oversaw daily hub operations ensuring efficient workflow and compliance with safety protocols.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with cross-functional teams to align operational goals with company objectives.
- Coordinated with upper management on strategic planning initiatives aimed at enhancing operational excellence.
- Boosted productivity by ensuring timely delivery of packages and optimizing route planning.
- Developed strong relationships with vendors, negotiating favorable terms for supply contracts and services.
- Ensured all shipments were dispatched on time while maintaining strict compliance with shipping regulations and guidelines.
- Collaborated with cross-functional teams to achieve company-wide objectives and improve overall performance.
Education
Bachelor of Arts - Business Administration
Pierce College
Philadelphia, PaSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Policies and procedures implementation
- Customer relationship management
- MS office
- Interpersonal communication
- Client relationships
- Process improvement
- Schedule management
- Client relations
- Customer relationship management (CRM)
- Delegation
- Conflict mediation
- Business administration
- Business planning
- Warehouse operations
Software
Quickbooks
Timeline
Operations Manager
Alfonso Cannon Funeral Chapels, Inc.
03.2012 - Current
Hub Supervisor
Orthodox Auto Company
04.2010 - 03.2012
Bachelor of Arts - Business Administration
Pierce College