Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Brandon Francis

Melbourne,FL

Summary

Dynamic server with a strong work ethic and exceptional customer service skills honed at Landry's. High energy, positive personality, and strong drive to improve and be the best version of myself. Strong ability to engage guests and resolve complaints swiftly, fostering repeat business. Expertise in cash handling and high-volume dining environments, consistently delivering quality service while collaborating effectively with team members to enhance guest experiences. Love interacting and creating a lasting relationship with clientele that leaves the customer satisfied and eager to come back.

Overview

6
6
years of professional experience

Work History

Server

Landrys
08.2019 - Current
  • Provided exceptional customer service by promptly addressing guest inquiries and needs.
  • Managed parties upwards of 50 high end clienteles at once
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Learned menu items thoroughly to accurately describe offerings and suggest pairings to patrons.
  • Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
  • Supported team members during busy shifts, demonstrating flexibility and adaptability under pressure.
  • Processed payments efficiently, ensuring accuracy in transactions and handling cash responsibly.
  • Participated in training sessions to gain knowledge of restaurant policies, safety protocols, and service techniques.
  • Engaged with guests to build rapport, fostering a welcoming atmosphere conducive to repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Cryptocurrency Investor

Self Employed
01.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Analyzed market trends to inform trading strategies and optimize portfolio performance.
  • Mentored junior traders on market analysis techniques and best practices for cryptocurrency trading.
  • Researched emerging cryptocurrencies, providing insights that informed investment opportunities and strategic direction.
  • Led initiatives to diversify investment portfolios, mitigating risks associated with market volatility and fluctuations.
  • Improved profitability by utilizing fundamental analysis to identify undervalued digital assets.
  • Maintained detailed records of trades, facilitating regular performance evaluations and continuous improvement efforts.

Education

No Degree -

Eastern Florida State College
Cocoa, FL
2021

High School Diploma -

Palm Bay Magnet High School
Melbourne, FL
01-2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Safe food handling
  • Guest Relations
  • High volume dining
  • Team collaboration
  • Sales expertise
  • Sales techniques

Interests

  • Gym Workouts
  • Cryptocurrency Investing
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Passionate about balancing physical health with mental and emotional wellness
  • Fan of NFL, NBA, and European Soccer


Timeline

Cryptocurrency Investor

Self Employed
01.2023 - Current

Server

Landrys
08.2019 - Current

No Degree -

Eastern Florida State College

High School Diploma -

Palm Bay Magnet High School

Similar Profiles

CREATE PROFILE