Brandon Gerken
Post Falls,ID
Summary
Knowledgeable [Desired Position] with background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
Providence
Spokane, WA
02.2025 - Current
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Patient Account Representative (Self Pay)
Ferry County Health
Republic, Washington
08.2023 - 02.2025
- Process patient claims
- Adjusting accounts
- Collects and processes payments from patients
- Answer and resolve any billing questions patients may have
- Set up payment plans with necessary
- Generate and reviewing statements.
- Processes Client Billing
- Processes Assistant Living Billing to the residents and Bill DSHS
- Attends weekly team meetings
Chief Deputy Clerk
Ferry County Superior Court
Republic, Washington
10.2022 - 03.2023
- Reconcile daily deposits
- Monthly Reports
- Budgeting
- Assisted in resolving complex issues related to case filings or docket management through research and consultation with appropriate parties.
- Supported judicial officers by providing accurate documentation services, including minutes, orders, reports, and correspondence.
- Monitored courtroom activities to ensure adherence to established protocols and guidelines during proceedings.
- Developed comprehensive training programs for new hires to quickly acclimate them to their roles within the clerk''s office.
- Ensured proper maintenance of court records, adhering to established retention schedules and disposing of outdated materials in compliance with regulations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Escrow Assistant
Ferry County Professional Services, Inc.
Republic, WA
12.2021 - 10.2022
- Preparing Real Estate Closing Documents
- Maintaining files and records
- Resolving client request
- Managing customer inquires
- Reading Title Reports
- Comping and processing escrow instructions packages
- Data Entry using Quick Books
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Chief Deputy Clerk
Ferry County Superior Court
Republic, WA
04.2020 - 11.2021
- Answering phones
- Filing
- Record Documents
- Court recorder
- Post payments
- Processing Mail
- Reconcile daily deposits
Front Office Coordinator
Ferry County Medical Clinic
Republic, Washington
10.2019 - 03.2020
- Greeting and assisting the general public
- Maintain patient flow, by working with nursing, Doctors and Providers
- Answering telephone inquiries, providing information to the public
- Checking insurance
- Cashiering, processing payments and preparing deposit
Claims Support
Liberty Mutual Insurance
Liberty Lake, Washington
03.2018 - 10.2019
- Working on multiple systems CVO, Navigator, Copart, IAA, RCS, OCAS, Claim Center & Contact Manger
- Setting Up Vendors for payments
- Checking W-9’s against the IRS
- Reviewing and evaluating documents
- Review Declaration pages and apply coverage
- Processes claim payments
- Corresponding with Adjusters, Lien Holders, and internal staff though email, Skype, and phone
- Gathers & verifies accurate data, to update claims
- Request stop payments when needed
- Willing to perform other duties as I see or asked
- Provide excellent customer support
Leasing Assistant
KWI, LLC
Post Falls, Idaho
03.2015 - 02.2018
- Post payments and issuing credits
- Daily billing, and processing monthly statements
- Collections on past tenants
- Greeting Guest
- Setting up Showings
- Showings of Apartments & SFR
- Fielding incoming calls
- Setting up work orders and dispatching them out
- Running Applications
- Getting maintenance bids and setting up maintenance schedules
Collections Associate
Alliance Data
Coeur D'Alene, Idaho
10.2014 - 03.2015
- Collections on Co-Brand cards. Incoming and outbound
Loan Services Manager
Secured Investment Corp
Coeur D'Alene, Idaho
04.2014 - 08.2014
- Preparing excel reports for executive meetings
- Making collections calls
- Tracking and reviewing all incoming invoices
- Gather documents and review for foreclosure
- Work close with borrowers to restructure or modify their loan if necessary
- Work closely with legal counsel when needed
- Posting payments and payoffs
Collections Specialist
Spokane Teachers Credit Union
Liberty Lake, Washington
04.2013 - 04.2014
- Talking incoming calls regarding customer accounts
- Making collections calls
- Use skip trace tools to accurately locate and document information concerning
- Consumer demographics
- Review title policies
- Work close with borrowers to restructure or modify their loan if necessary
- Process & following through with repossessions
- Posting payments and payoffs
Collections Specialist
Sterling Bank (now Umpqua Bank)
Spokane, Washington
06.2009 - 04.2013
- Utilize established call model to secure a definite commitment to process the overdue claim and/or reimbursement in the most expedient manner
- Use skip trace tools to accurately locate and document information concerning consumer demographics.
- Tracking and review all incoming invoices
- Order and review appraisals, valuations and home inspections
- Gather documents and review for foreclosure
- Review title policies. Order TSG when necessary
- Work close with borrowers to restructure or modify their loan if necessary
- Work close with legal counsel when needed
- Process & following through with Deed in Lieu and Short Sales with negotiations on deficiency balances
- Process & following through with repossessions
- Posting payments and payoffs
- Working with Realtor’s on REOs and or Short Sales
- Taking incoming customer calls
- Making collections calls
Education
General business classes -
Spokane Community College
Spokane, Washington05.2006
General studies - undefined
Republic High School
Republic, Washington06.1995
Skills
- Highly dependable, punctual, and efficient
- Supportive team worker; committed and responsible
- Able to prioritize workload and meet deadlines
- Excellent people and communications skills
- Proficient in computer operation
- Extensive clerical aptitude
- Detail oriented, creative and organized
- Experience in Microsoft Outlook, Word and Excel, ten key, and multi-line phone
- Knowledge of FHA, VA, Freddie Mac and Fannie Mae Loans
- Knowledge of FDCPA
- Critical thinking skills
- HIPAA compliance
- Patient relations
Timeline
Patient Care Coordinator
Providence
02.2025 - Current
Patient Account Representative (Self Pay)
Ferry County Health
08.2023 - 02.2025
Chief Deputy Clerk
Ferry County Superior Court
10.2022 - 03.2023
Escrow Assistant
Ferry County Professional Services, Inc.
12.2021 - 10.2022
Chief Deputy Clerk
Ferry County Superior Court
04.2020 - 11.2021
Front Office Coordinator
Ferry County Medical Clinic
10.2019 - 03.2020
Claims Support
Liberty Mutual Insurance
03.2018 - 10.2019
Leasing Assistant
KWI, LLC
03.2015 - 02.2018
Collections Associate
Alliance Data
10.2014 - 03.2015
Loan Services Manager
Secured Investment Corp
04.2014 - 08.2014
Collections Specialist
Spokane Teachers Credit Union
04.2013 - 04.2014
Collections Specialist
Sterling Bank (now Umpqua Bank)
06.2009 - 04.2013
General studies - undefined
Republic High School
General business classes -
Spokane Community College
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