Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brandon Gorman

Hopewell Junction,NY

Summary

Results-driven manager with five years of experience in the fast food industry, demonstrating a strong track record in achieving customer service targets and business objectives. Proven ability to enhance team performance through effective communication and optimized procedures. Skilled in planning and organization, ensuring efficient dispatching and maintenance of operational files. Committed to supporting team success with well-maintained equipment and strategic scheduling.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

Taco Bell
Mohegan Lake, NY
05.2023 - Current
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Maintained accurate inventories of food, supplies and equipment.
  • Monitored daily operations to ensure adherence to established policies and procedures.
  • Scheduled staff shifts and monitored labor costs.
  • Resolved customer complaints in a professional manner.
  • Inspected dining areas regularly to maintain cleanliness and proper setup.
  • Kept up-to-date records of employee performance reviews.

Volunteer Firefighter

Bullville Fire Company
Bullville, NY
08.2019 - 03.2024
  • Trained continuously to maintain required physical fitness for demanding work.
  • Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
  • Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
  • Checked hoses and breathing masks after fire calls to determine proper functionality.
  • Answered emergency situations and assessed conditions to contain fires, assist victims and prevent escalation.
  • Administered emergency treatment and medical care to people injured in accidents and fires.

Assistant General Manager

Taco Bell
Fishkill, NY
07.2020 - 05.2023
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Directed employees through daily routines.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.

Cashier

Tractor Supply
Chester, NY
05.2021 - 06.2021
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Education

High School Diploma -

Pine Bush High School
Pine Bush, NY
06.2021

Diploma - Law Enforcement

Orange Ulster Boces
Goshen, NY
06.2021

Skills

  • Team development and building
  • Communication skills
  • Organizational abilities
  • Lead generation strategies
  • Work ethic
  • Customer service excellence
  • Critical thinking
  • Basic life support expertise
  • Active listening techniques
  • Decision-making proficiency
  • Sanitation standards
  • Attention to detail
  • Pest control
  • Floor maintenance
  • Restroom cleaning

Certification

servsafe manager certificate

expires 2026

  • Interior firefighter operations License - 2021

Timeline

Restaurant General Manager

Taco Bell
05.2023 - Current

Cashier

Tractor Supply
05.2021 - 06.2021

Assistant General Manager

Taco Bell
07.2020 - 05.2023

Volunteer Firefighter

Bullville Fire Company
08.2019 - 03.2024

High School Diploma -

Pine Bush High School

Diploma - Law Enforcement

Orange Ulster Boces

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