Brandon Hampton

• Reconciled monthly payroll accounts to ensure accurate payments to employees.
• Implemented policies that ensured compliance with federal and state regulations concerning taxation of wages.
• Managed year-end processing tasks, including tax document preparation and distribution to employees.
• Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
• Oversaw the implementation and maintenance of payroll systems, streamlining operations and improving efficiency.
• Led the transition to new payroll software, including system selection, data migration, and training for payroll staff.
• Developed invoicing systems and internal controls to boost billing efficiencies.

• Train and develop Specialists in the areas of quality customer service, issue resolution tactics, and consultative methods through observation and listening to client calls.
• Provide guidance to Specialists regarding difficult system issues and advanced and appropriate solution options for clients.
• Research and resolve escalated and complex client issues in a prompt and professional manner.
• Delegate tasks as necessary to ensure goal achievement and a manageable work load.
• Identify areas for process improvement within the product and the department and relay recommendations to the appropriate parties.
• Manage and build relationships with assigned book of long-term clients via phone and e-mail.
• Investigate, troubleshoot and resolve a high volume of client inquiries received.
• Provide proactive service and consultation to maximize client employee usage and overall system utilization.
• Contribute to client retention and satisfaction through timely follow-up and completion of issues.
• Determine appropriate resources necessary for each client inquiry and issue resolution.
• Coordinate with internal departments and higher-level specialists as needed to resolve client projects.
• Ensure payrolls for all assigned accounts are processed with 100% accuracy.
• Actively engage in continuous learning and self-improvement to complete required training programs.

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• Managed relationships with long-term clients through effective phone and email communication.
• Investigated and resolved high volume of client inquiries efficiently.
• Provided proactive consultation to enhance client employee utilization of systems.
• Contributed to client retention by ensuring timely issue follow-up and resolution.
• Determined necessary resources for addressing each client inquiry effectively.
• Coordinated with internal departments and specialists to resolve complex client projects.
• Ensured accurate processing of payrolls for all assigned accounts.
• Engaged in continuous learning to fulfill training program requirements.