Brandon Haney
Milwaukee,WI
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Remote Automotive Sales And Service Representative
Teleporformance
02.2023 - 09.2024
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
Captioning Assistant - Customer Service
CAPTEL
01.2021 - 12.2022
- Edited and reviewed captioned reports for clarity, grammar and spelling.
- Listened to speakers and repeated words verbatim into voice recognition software.
- Printed and distributed captioned reports to designated locations.
- Isolated mistakes or inconsistencies to correct incorrect information.
Youth Development Intern
Silverspring Neighborhood Center
01.2020 - 06.2021
- Enhanced youth development by implementing engaging and interactive programs for participants.
- Helped organize events and activities that promoted teamwork, resulting in stronger relationships among peers.
- Established partnerships with local businesses offering internships opportunities providing practical career experience for our participants.
Youth Leader
Milwaukee Repertory Theater
03.2018 - 12.2019
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
Education
High School Diploma -
South Division High School
South Milwaukee, WI06.2022
Skills
Goal-Oriented
Cold-calling
Performance Tracking
Computer proficiency
Customer Service
Customer Relationship Building
Interpersonal communication skills
Customer Relations
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Remote Automotive Sales And Service Representative
Teleporformance
02.2023 - 09.2024
Captioning Assistant - Customer Service
CAPTEL
01.2021 - 12.2022
Youth Development Intern
Silverspring Neighborhood Center
01.2020 - 06.2021
Youth Leader
Milwaukee Repertory Theater
03.2018 - 12.2019
High School Diploma -
South Division High School
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