Brandon Haugabook
HOUSTON,TX
Summary
Proactive and meticulous General Manager with over 20 years of experience in the retail and operations management industry. Proficiencies in inventory control, sales, staff training and development, Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Results-driven, goal oriented and looking to leverage effective background into the General Manager or Senior Managemente role.
Overview
19
19
years of professional experience
Work History
Store Manager
Ross Dress For Less
Cypress, TX
06.2020 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.,
- Recruit,hires, trains and develops Assistant Managers, Area Supervisors and non exempts Associates.
- Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
- Through selections, training and motivations, strives to reduce Store turnover, Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contest and training.
- Ensures all required training E-Learns are prioritize and completed in a timely manner.
- Ensures compliance with Ross personnel policies and procedures.
- Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends
- Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
- Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervisions
- Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, Fitting Rooms, Sales Floor etc...
- Leads all Store Associates in, and models, a professional appearance, in accordance with the company dress code. Reinforces the Company Dress Code at all times.
- Ensures recovery , sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per company best practice.
- Responsible for training Associates on Loss Preventions programs to achieve Store Shortage Goal.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Store Manager
Rue 21
Houston , TX
06.2019 - 06.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Store Manager
The Children’s Place
Baytown, United States
02.2016 - 06.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Manages and oversee 5r0 Store Leaders and Sales Associates in multiple Houston East Market store locations, driving profitability , exceeding sales plan to LY in all comp locations.
- Ensures store promotions, advertising and visual merchandising are in place, all associates are aware and able to articulate current promotions, leverage traffic, increase unit per transactions (UPT) and average dollar sales (ADS)
- Actively recruit, coach, train and develop newly hired ASMs and SMs
Store Manager
Victoria Secret
Atlanta, GA
04.2011 - 02.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached,Trained and Developed Store Leaders, Store Specialists and Associates
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Store Operations Manager
Kohls Department Store
HOUSTON, United States
02.2003 - 04.2011
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Coached, Trained and Developed Store Leaders, Sore Specialists, Cashiers and New Hires.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Responsible for driving yearly business growth while leading operations, strategic vision and long-range planning
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams
- Chaired weekly meetings with Executive Leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Approved regular payroll submissions for employees.
Skills
- Sales Strategies
- Performance Monitoring and Evaluation
- Financial Management
- Human Resources Oversight
- Employee Training
- Supply Ordering
- Multitasking and Organization
- Inventory Management
- Recruiting and Hiring
- Staff Supervision
- Store Merchandising
- Verbal and Written Communication
- Management Team-Building
- Business Leadership
- Customer Service
Timeline
Store Manager
Ross Dress For Less
06.2020 - Current
Store Manager
Rue 21
06.2019 - 06.2020
Store Manager
The Children’s Place
02.2016 - 06.2019
Store Manager
Victoria Secret
04.2011 - 02.2016
Store Operations Manager
Kohls Department Store
02.2003 - 04.2011