Brandon Hawkins
Summary
Dynamic Team Lead at Hercules Manufacturing with a proven track record in mentoring and process improvement. Skilled in coaching and employee training, I enhanced productivity by implementing effective workflows. My attention to detail and conflict resolution abilities fostered a cohesive environment, driving team success and operational excellence.
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Team Lead
Hercules Manufacturing
10.2023 - 08.2025
- Oversaw team workflows, ensuring adherence to operational standards and efficiency goals.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Implemented process improvements that increased productivity and reduced errors.
- Led cross-functional meetings to align project objectives and resolve operational challenges.
- Monitored key performance indicators, identifying trends for continuous improvement initiatives.
- Facilitated communication between departments, promoting a cohesive work environment and timely information sharing.
- Collaborated with management to strategize resource allocation for optimal project execution.
Operator
CrossPoint Polymer Technologies
06.2022 - 08.2023
- Operated machinery to ensure efficient production processes and maintain safety standards.
- Monitored equipment performance, identifying issues and implementing corrective actions to minimize downtime.
- Collaborated with team members to streamline workflows and enhance overall productivity.
- Trained new operators on equipment usage and best practices for operational efficiency.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Production Worker
Vibracoustics
08.2020 - 07.2021
- Operated machinery to assemble products efficiently and maintain production schedules.
- Monitored quality control processes to ensure adherence to standards and specifications.
- Collaborated with team members to optimize workflow and reduce downtime in production line.
- Conducted routine maintenance on equipment, minimizing disruptions and enhancing operational efficiency.
Manager
Applebee's
01.2018 - 06.2020
- Oversaw daily restaurant operations, ensuring efficient workflow and exceptional customer service.
- Developed training programs to enhance staff performance and improve service quality.
- Analyzed customer feedback to identify areas for improvement and enhance dining experience.
- Coordinated staff schedules to align workforce with peak business hours, enhancing operational efficiency.
- Fostered a positive work environment, mentoring team members to achieve professional development goals.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Sales Manager
Midwest Circulations
01.2012 - 01.2017
- Assisted in developing sales strategies to improve customer engagement.
- Supported team in executing promotional campaigns to drive product awareness.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Collaborated with colleagues to gather insights on market trends and customer preferences.
Education
No Degree - Business Management
University of Southern Indiana
Evansville, INHigh School Diploma -
Harrison High School
Evansville, IN05-2010
No Degree - Automotive Restoration
Indiana Career And Tech Center
Evansville, IN05-2010
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Employee evaluation
- Employee training
- Welding basics
- Forklift operation
- Flexible and adaptable
- Multitasking
- Team motivation
Accomplishments
- Achieved department through effectively helping with [Task].
Timeline
Team Lead
Hercules Manufacturing
10.2023 - 08.2025
Operator
CrossPoint Polymer Technologies
06.2022 - 08.2023
Production Worker
Vibracoustics
08.2020 - 07.2021
Manager
Applebee's
01.2018 - 06.2020
Sales Manager
Midwest Circulations
01.2012 - 01.2017
No Degree - Business Management
University of Southern Indiana
High School Diploma -
Harrison High School
No Degree - Automotive Restoration
Indiana Career And Tech Center