Brandon Hernandez
Converse,Texas
Summary
Skilled Network Technician Adept at rapidly and expertly addressing network faults for quick recoveries. Proponent of comprehensive preventive maintenance plans to prevent hardware and software faults. Ready to minimize disruptive technical issues and instantly respond to unforeseen networking faults. Experienced in LAN/WAN design, installation and management in live and private environments. Great technical team member with positive attitude contributing high levels of expertise in network infrastructure, inside plant, server systems and troubleshooting with a deep insight of the security aspect of the network to protect everything from physical to logical. Certified in Comptia A+, Network +, and Certified IT Operations Specialist.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent
USAA
09.2023 - Current
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Obtained underwriting approval by completing application for coverage.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Built strong relationships with clients through consistent communication and excellent customer service.
Network Operations Center Technician
Switch
05.2023 - 08.2023
- Troubleshot Layer 1-3 connectivity issues across various platforms such as routers, switches, firewalls.
- Reduced network downtime by proactively monitoring and troubleshooting issues in a 24/7 Network Operations Center.
- Enhanced overall network security by implementing intrusion detection systems and monitoring firewall activity.
- Ensured service level agreements were met by closely monitoring key performance indicators and addressing any deviations promptly.
- Coordinated hardware installations, working closely with vendors to ensure seamless integration into existing systems.
Communication Security
Army
01.2020 - 05.2023
- Established a strong culture of continuous improvement, regularly reviewing policies and procedures for effectiveness.
- Developed comprehensive training programs for staff, resulting in increased awareness of security best practices.
- Reduced risk exposure by conducting regular audits and vulnerability assessments.
- Implemented strict access controls, ensuring that confidential information remained protected at all times.
- Created detailed reports for executive leadership, highlighting key findings and recommendations for improvements in communication security measures.
- Mentored junior team members, providing guidance on best practices in communications security management.
- Advised leadership on emerging risks related to new technologies or external factors impacting communications infrastructure.
Nodal Networking Systems Operator/maintaineer
Army
02.2018 - 05.2023
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Streamlined communication between departments through the implementation of an effective ticketing system for IT support requests.
- Documented processes and procedures for knowledge sharing among team members and future reference.
- Managed data backup procedures, ensuring business continuity in the event of data loss.
- Reviewed job logs and application errors with sense of urgency to meet customer needs.
- Assisted in the design and deployment of new infrastructure, contributing to a more efficient work environment.
- Implemented software upgrades to keep systems up-to-date and maintain optimal performance levels.
- Troubleshooting in hardware of servers, Netapps supporting VM's, and other IP based technologies.
- Conducted regular audits on user accounts, permissions, and access control lists, ensuring compliance with company policies.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Termination and installation of Cat 5-6a cable and running and pulling of fiber and coaxial cable.
- Making wire diagrams and additions to prior diagrams of new cabling installation or deletion.
Education
Bachelor of Science - Cloud Architecture
Western Governors University
Salt Lake City, UT12.2026
High School Diploma -
Judson High School
Converse, TX05.2017
Skills
- Sample Collection
- Equipment Installation
- Machinery Inspection
- Continuous Learning
- Change Management
- Database Administration
- Data Center Operations
- Network Administration
- System Monitoring
- Software Installation
- Team Leadership
- Customer Support
- Vendor Management
- Hardware Configuration
- Technical Troubleshooting
- Disaster Recovery Planning
- Secure Communications Protocols
- Security Policy Development
- Identity and Access Management
- Vulnerability Assessment
- Incident Response Planning
- Security Audit Preparation
Certification
- Comptia Network+
- Comptia A+
- Certified IT Operations Specialist
Timeline
Insurance Agent
USAA
09.2023 - Current
Network Operations Center Technician
Switch
05.2023 - 08.2023
Communication Security
Army
01.2020 - 05.2023
Nodal Networking Systems Operator/maintaineer
Army
02.2018 - 05.2023
Bachelor of Science - Cloud Architecture
Western Governors University
High School Diploma -
Judson High School
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