Elizabeth P McGruder
Lafayette,IN
Summary
Seeking a position that offers the opportunity to utilize my experience and knowledge in the operations of the organization.
I have 30 years work experience in environmental health and food safety inspections. I am very knowledgeable in writing and reviewing contractual insurance policies, explaining financial billing, and creating positive customer service with both the public and private sectors. I have a commitment to excellence and advancing customer's needs, insurance, and public health through education, and compliance. I will bring strong analytical skills, attention to detail, and a collaborative approach to any organization seeking integrity, knowledge, and dedication to your team.
Overview
36
36
years of professional experience
Work History
Insurance Agent
Foundever/Sitel
Miami, Florida
01.2024 - 08.2025
- Evaluate and process personal Auto and Homeowner Policies
- Conduct risk assessments and determine appropriate coverages and premiums
- Explain insurance terms, policies, and underwriting decisions to the clients
- Assist clients in selecting insurance products.
- Process policy applications.
Customer Service Specialist
Allied Solutions
Carmel, Indiana
09.2020 - 06.2023
- Verified vehicle insurance for multiple Credit Unions and Banks, ensuring compliance with institutional policies and Regulations
- Served as a direct liaison between clients and financial institutions, providing timely and accurate information regarding policy status and coverage details
- Utilized proprietary databases and software to efficiently track and update insurance verification records
- Demonstrate strong attention to details by identifying discrepancies and resolving insurance verification issues, contributing to organizational efficiency and customer satisfaction
- Work collaboratively with team members to meet department goals and maintain high standard of service.
Environmental Health Specialist/Food Inspector
Tippecanoe County Health Department
Lafayette, Indiana
10.1989 - 01.2020
- Perform routine and compliance inspections at a variety of foodservice establishments including restaurants, schools, hospitals, temporary events, vending/micro markets, and mobile food units.
- Review architectural and operational plans for new and remodeled food service establishments to ensure compliance with health and safety codes.
- Composed comprehensive narrative inspections and investigative reports documenting findings, violations, and recommendations for corrective action.
- Collected surveillance food and samples for laboratory analysis, supporting the detection and prevention of foodborne illnesses and water contaminations.
- Investigated complaints concerning non-compliance with State and Local health regulations, collaborating with establishment owners, operators, and regulatory agencies to resolve issues.
- Educated food service establishment owners and operators on state and local rules and regulations, providing guidance to foster compliance and promote public health.
- Implement health education initiatives and outreach programs to raise awareness of food safety standards in the community.
- Maintained meticulous records of inspections, sample collections, and enforcement actions in accordance with departmental protocols.
- Collaborated with local, state, and federal agencies on public health investigations and participated in emergency response efforts during outbreaks or incidents.
- Developed and refined inspection procedures and checklists to improve efficiency and effectiveness of compliance operations.
Registrar Financial Service Rep I (Part-Time)
Franciscan Health Lafayette Hospital (Greater Lafayette Health)
Lafayette, Indiana
11.1998 - 04.2007
- Checked patients into the hospital for appointments, medical tests, and laboratory services.
- Generated patient medical charts for the emergency room and hospital inpatient stays, facilitating seamless transitions between care settings.
- Collected co-payments and provided payment guidance, supporting the financial operations of the hospital and enhancing patient understanding of billing procedures.
- Input and interpreted patient insurance information, verifying coverage and benefits for a wide range of medical services.
- Worked closely with medical staff and administration to streamline admissions and maintain up-to-date patient records in compliance with privacy regulations.
- Maintained confidentiality and adhered to HIPAA guidelines in handling sensitive patient information.
Education
Bachelor of Science - Environmental Health Science
Indiana State University
Terre Haute, INSkills
- Insurance Verification
- Customer Service
- Writing Auto and Homeowner Policies
- Billing
- Patient Registration
- Financial Operations
- Effective Communication
- Analysis Coordination
- Records Management
- Database Utilization
- Team Collaboration
- Leadership
- Environmental Health Compliance
- Food Safety Inspection
- Public Health Protocols
- Report Writing
- Documentation
- Regulatory Education
- Outreach
- Laboratory Sample Collection
Additional Information
Eligible to work in the United States, Proficient in Microsoft Office and specialized industry software, Known for reliability and a strong work ethic
Timeline
Insurance Agent
Foundever/Sitel
01.2024 - 08.2025
Customer Service Specialist
Allied Solutions
09.2020 - 06.2023
Registrar Financial Service Rep I (Part-Time)
Franciscan Health Lafayette Hospital (Greater Lafayette Health)
11.1998 - 04.2007
Environmental Health Specialist/Food Inspector
Tippecanoe County Health Department
10.1989 - 01.2020
Bachelor of Science - Environmental Health Science
Indiana State University