Brandon Hoffmann
Lebanon,IN
Summary
At Walmart, I excelled as an Online Grocery Associate, leveraging my adaptability and order accuracy to significantly enhance customer satisfaction. I adeptly managed multiple priorities, achieving high levels of accuracy and efficiency in order fulfillment. My proactive approach to customer engagement and problem-solving fostered repeat business and high satisfaction ratings, demonstrating my commitment to excellence and reliability in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Online Grocery Associate
Walmart
01.2023 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Managed customer service inquiries and complaints for customer satisfaction.
Education
High School Diploma -
Lebanon Senior High School
Lebanon, IN05.2021
Skills
- Flexible scheduling
- Order Accuracy
- Complaint resolution
- Efficient Packing
- Adaptability to Change
- Food safety awareness
- Customer Engagement
- Problem-Solving
- Reliability
- Multitasking Abilities
- Effective Communication
- Task Prioritization
Timeline
Online Grocery Associate
Walmart
01.2023 - Current
High School Diploma -
Lebanon Senior High School
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