Brandon Humphries
Conroe,TX
Summary
Dynamic Assistant Manager at Planet Fitness Gym with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in team leadership and strategic planning, I successfully mentored staff and improved operational efficiency, resulting in a notable increase in repeat business through exceptional service and customer satisfaction. Delegation and team members training
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Planet Fitness Gym
Conroe, TX
01.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Did Red screen Reports Daily To Minimize Issues like “Billing Issues, Secondary Billing, Missed Payments Ect”
- Did Insurance Sign-Ups and verifications with insurance when provided.
- Did Inventory count 3X daily to ensure all stock is properly maintained and secured.
- Organization Skills With All Stock And Inventory Labeled and Counted.
- Trained Other Assistant Club Managers Sent From HR that May of needed more training.
- Conducted interviews when need to maintain staff and hour utilization.
- Contacting Detractors From Our NPS to solve issues.
- Motivated and informed all team members of expectations and member expectations.
- Conducted mock calls and tours with all team members weekly to ensure professionalism with all potential members.
- Placed Pepsi Orders, Uniform Orders, Gym Materials and Service Channel.
- Created Tier Schedules
- Weekly Meeting Conducted.
- Walk-Thru Conducted Throughout gym to make sure gym is properly cleaned and sanitized.
Fitness Instructor
Planet Fitness Gym
Conroe, TX
01.2023 - Current
- Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
- Provided clients with nutrition and lifestyle advice to support overall health and wellness.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Utilized social media and other marketing strategies to promote gym programs and services, attracting new clients and increasing revenue.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Assisted gym members in achieving their weight loss goals by offering nutritional guidance and meal planning advice.
Club Manager
Planet Fitness
Conroe, TX
01.2023 - Current
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
- Recruited, hired, and trained to develop high-performing staff.
- Conducted regular evaluations of staff to drive quality service and customer satisfaction.
Backup Fitness Instructor
Planet Fitness Gym
Conroe, TX
01.2023 - Current
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
- Designed innovative fitness plans to keep clients engaged.
- Collaborated with clients to identify potential barriers to achieving fitness goals.
- Developed goal-oriented training programs that led clients to achieve significant improvements in strength, endurance, flexibility, and overall functional ability.
- Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
- Maintained clean and organized fitness facilities, providing a safe and welcoming environment
- Won Awards For State Of Meeting For Drive, Passion, Biggest Fan Base, Most Mentions.
Front Desk Member
Planet Fitness Gym
Conroe, TX
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
Associate Of Business Administration - Business Management
Lone Star Community College
Conroe, TX01.2027
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Customer rapport
- Recruiting and interviewing
- Strategic planning
- Staff development
- Sales growth
- Policy enforcement
- Orientation and training
- Sales reporting
- Employee performance evaluations
- Employee performance evaluation
- Project management abilities
- Performance reviewing
- Succession planning
Certification
NASM Certified
CPR Certified
AED Certified
Timeline
Assistant Manager
Planet Fitness Gym
01.2023 - Current
Fitness Instructor
Planet Fitness Gym
01.2023 - Current
Club Manager
Planet Fitness
01.2023 - Current
Backup Fitness Instructor
Planet Fitness Gym
01.2023 - Current
Front Desk Member
Planet Fitness Gym
01.2023 - Current
Associate Of Business Administration - Business Management
Lone Star Community College