Brandon Inman
New Orleans,LA
Summary
Accomplished Lead Bartender with a proven track record at Hotel Monteleone, enhancing customer satisfaction through exceptional service and staff training. Expert in inventory management and suggestive selling, significantly exceeding sales goals. Demonstrates engaging personality and effective communication, ensuring compliance with health codes and efficient staff management. Talkative Individual possessing strong networking and communication skills. Proven track record of success in satisfying customers through exceptional service. Experience in management and leading bartending team of 30 to fill all customer orders. Talented multitasker with determination to maintain high customer satisfaction ratings.
Overview
11
11
years of professional experience
Work History
Lead Bartender
Hotel Monteleone
09.2018 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Helped and Maintained a multi million dollar corporation for the last 6 years.
Real Estate Assistant
Volare High Land Developement
01.2014 - Current
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Coordinated appointments to show marketed properties.
Bartender
Keg and Barrel
01.2016 - 09.2018
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Associate of Science - International Business
University of Southern Mississippi
Hattiesburg, MSSkills
- Customer Service
- Suggestive Selling
- Staff Management
- Inventory
- Health codes compliance
- Basic accounting
- Engaging personality
- Highly reliable
- Clear and effective communication
Accomplishments
- Reduced labor costs 6% by reworking schedules.
- Generated $1 million in additional revenue in 2023.
- Contributed to service that earned a stellar review in Best of the Big Easy 2024.
- Increased revenue 11% by implementing unique promotions.
Timeline
Lead Bartender
Hotel Monteleone
09.2018 - Current
Bartender
Keg and Barrel
01.2016 - 09.2018
Real Estate Assistant
Volare High Land Developement
01.2014 - Current
Associate of Science - International Business
University of Southern Mississippi
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