Yuliya Shamas
Metairie,Louisiana
Summary
Knowledgeable hospitality professional with proven track record in delivering exceptional customer service and creating memorable guest experiences. Skilled in managing high-volume environments and ensuring patrons satisfaction. Demonstrated ability to work effectively under pressure while maintaining positive and engaging attitude.
Overview
16
16
years of professional experience
Work History
Cocktail Server
Hotel Monteleone
04.2024 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Anticipated guest needs and provided proactive service.
MANAGER
RED FISH GRILL
05.2022 - Current
- Company Overview: High volume restaurant experience.
- Execution of operating standards and excellent customer service.
- Knowledge of scheduling and shift management systems.
- Knowledge of food safety and sanitation practices.
- Job training and ongoing development skills.
- Upgrading of training and development systems.
- High volume restaurant experience.
LEAD MANAGER
RED FISH GRILL
05.2016 - 05.2022
- Company Overview: High volume restaurant experience.
- Active involvement in preparation and presentation of financial reporting as directed by GM.
- Active involvement and supervision of financial controls including daily labor budgets, operating and general expense controls.
- Active involvement in forecasting upcoming business, sales and labor templates.
- Act as point person for upcoming special events (holidays, VIP parties, buyouts).
- Provide input to GM regarding quarterly manager performance reviews.
- Assist GM in crafting quarterly goals for the management team and restaurant as a whole.
- Supervise the day-to-day activities and performance of the management team.
- High volume restaurant experience.
MANAGER
BRENNANS
06.2014 - 05.2016
- Recruiting, hiring, training and ongoing development of FOH staff.
- Development of training materials and manuals.
- Ensuring the execution of operating standards, meeting and greeting guests, enforcing excellent customer service.
- Planning and executing private events.
MANAGER
RED FISH GRILL
08.2012 - 06.2014
- Company Overview: High volume restaurant experience.
- High volume restaurant experience.
SERVER, BANQUET SERVER, SHIFT LEADER, DEVELOPER
RED FISH GRILL
01.2011 - 08.2012
- Company Overview: High volume restaurant experience.
- High volume restaurant experience.
SERVER, BANQUET SERVER, DEVELOPER
BACCO
08.2008 - 01.2011
Education
BACHELOR OF PHILOLOGY - GERMAN LANGUAGE, ENGLISH
National University of Ukraine
Skills
- Dependability
- Honesty
- Integrity
- Strong work ethic
- Ability to work under pressure
- Attention to detail
- Customer service
- Alcohol awareness
- Speed and efficiency
- Exceptional customer service
- Reliability and punctuality
Timeline
Cocktail Server
Hotel Monteleone
04.2024 - Current
MANAGER
RED FISH GRILL
05.2022 - Current
LEAD MANAGER
RED FISH GRILL
05.2016 - 05.2022
MANAGER
BRENNANS
06.2014 - 05.2016
MANAGER
RED FISH GRILL
08.2012 - 06.2014
SERVER, BANQUET SERVER, SHIFT LEADER, DEVELOPER
RED FISH GRILL
01.2011 - 08.2012
SERVER, BANQUET SERVER, DEVELOPER
BACCO
08.2008 - 01.2011
BACHELOR OF PHILOLOGY - GERMAN LANGUAGE, ENGLISH
National University of Ukraine
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