Hadleigh Frank
Helen Fitzgerald's Restaurant and Pub
St Louis,Missouri
4
years of professional experience
Hard-working pre-nursing student with great customer service and multi-tasking skills. Strong at maintaining guest satisfaction and stress in high-pressure environments. Prepared to be dependable and always be a team player.
Work History
Cocktail Server
1 Year 9 Months- Started as a hostess and worked my way up quickly through multiple jobs here.
- Trained all of the new hostesses before being moved up to serving.
- Learned to be flexible and help out where I am needed.
- Multitasking while still maintaining a good service experience for guests.
- Provided exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed cocktail orders efficiently, utilizing the POS system to process transactions accurately.
- Collaborated with kitchen staff to coordinate timely delivery of food and beverages during peak hours.
- Trained new cocktail servers on menu offerings, service standards, and operational procedures.
- Implemented upselling techniques that improved beverage sales and increased overall revenue for the establishment.
- Resolved customer complaints promptly, maintaining a positive dining experience and fostering loyalty among patrons.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Utilized social media platforms to promote upcoming events and specials, attracting a larger customer base.
Restaurant Hostess
2 Years 5 Months- Greeted and seated guests, ensuring prompt and friendly service.
- Managed waitlists effectively, optimizing table turnover and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new host staff on customer service standards and operational procedures.
- Packaged ToGo orders in a timely manner and made sure everything was perfect and everything was included in the bag for the guests.
- Cleaned and reset all tables as they got up swiftly to ensure quick and satisfying service.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma
- Foundation Adversity Goodcents Scholarship Recipient
- 3.7 GPA
No Degree - Nursing
- Dean's List 1st semester freshman year
- Dean's List 2nd semester freshman year
- Excellence award Scholarship Recipient
- Tuition settlement Scholarship Recipient
- 3.4 GPA
Skills
Tableside service
Customer service
Customer engagement
Payment processing
Cash handling
Speed and efficiency
Efficient multitasking
Food running
Alcohol awareness
Safe food handling
Cleaning and sanitization
Handling large groups
Dependability
Stress tolerance
Effective communication
Patience and empathy
Timeline
Cocktail Server
Helen Fitzgerald's Restaurant and Pub
11.2024 - CurrentRead More
Restaurant Hostess
TGI Fridays
05.2022 - 10.2024Read More
University of Missouri
No Degree from Nursing
Read More
Lindbergh High School
High School Diploma
Read More