Brandon J Benedict
Taco Bell
Peachtree Corners,GA
28
years of professional experience
Customer service professional seeking to obtain a position where I can utilize my leadership skills in customer service. Have excellent results as a staff trainer and established a great rapport with internal and external customers.
Work History
Customer Service Representative
4 Years 7 Months- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Trained new staff on company policies and customer interaction techniques.
- Managed inventory levels, ensuring product availability and minimizing stockouts.
- Monitored checkout processes, enhancing transaction accuracy and speed.
- Led team initiatives to optimize service workflows during peak hours.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Store Lead
9 Years 5 Months- Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assist team members with delivering friendly customer service and necessary training needed to assist customers.
- Help with planning schedules and delegating assignments to meet coverage and service demands.
- Offer each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Balance and organize cash registers by ensuring each register is counted properly and identify any shortages.
- Ensure a safe working environment by following all safety procedures, policies and regulations.
Retail Sales Associate
1 Year 4 Months- Provided accurate information about promotions, customer programs and products.
- Supported loss prevention goals by maintaining accurate registers and monitoring shopper behavior.
- Offered high quality customer service and support to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Sales Associate
10 Years 4 Months- Developed positive customer relationships through friendly greetings and excellent customer service.
- Have the ability to effectively build rapport and lasting relationships with customers.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Gained the customers trust in regards to being knowledgeable of merchandise and to answer their questions with confidence.
- Tracked stock using company inventory management software.
Front End Coordinator
6 Years 2 Months- Successfully oversaw and handled all merchandising and maintenance for front end
- Advised and trained new employees in job tasks, offering positive reinforcement
- Interpreted management directives to define and document administrative staff processes.
- Provided excellent customer service when greeting customers, answering phone calls and handling customer issues.
- When needed stepped in to ring up customer purchases during very busy times or when store was short staffed.
Education
Certificate - Network Sys & Administrator
Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Customer relations
Customer satisfaction measurement
Professional telephone demeanor
Call center operations
Customer relationship management (CRM)
De-escalation techniques
Accomplishments
- BrandsMart - Received employee of the Month Award – Several times
- Professionally Trained in Customer Service, 10 plus years’ experience.
- Promoted within 10 months of employment to Store Lead at Taco Bell.
Timeline
Customer Service Representative
Kroger
03.2022 - CurrentRead More
Store Lead
Taco Bell
05.2017 - CurrentRead More
Retail Sales Associate
Dollar General
11.2015 - 03.2017Read More
Sales Associate
BrandsMart USA
09.2004 - 01.2015Read More
Front End Coordinator
Publix Super Market Inc.
06.1998 - 08.2004Read More
Norcross High School
Diploma
Read More
Computer Ed Institute
Certificate from Network Sys & Administrator
Read More