Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Jenkins

Glenwood,IL

Summary

Dynamic operations leader with a proven track record at E.R.C. Delivery Service, excelling in strategic initiatives and safety audits. Adept at multitasking and delivering exceptional customer service, I foster employee engagement and drive productivity, ensuring timely deliveries and enhanced client satisfaction. Skilled in leveraging product knowledge and sales techniques to meet and exceed targets. Proficient in communication and relationship building. Experienced with . customer relationship management and sales techniques. Utilizes strategic planning to drive sales and enhance client satisfaction.

Overview

15
15
years of professional experience

Work History

Operations Dispatch Lead and Sales

E.R.C. Delivery Service
11.2014 - Current
  • Collaborated with management to develop strategic initiatives for long-term growth and success of the dispatch department.
  • Conducted regular safety audits to maintain a secure working environment for all personnel involved in dispatch operations.
  • Ensured timely deliveries by closely monitoring progress and addressing potential roadblocks proactively.


  • Participated in regular training sessions to stay current on product knowledge and industry trends.
  • Managed and motivated employees to be productive and engaged in work.

Customer Service Representative

United Airlines
10.2011 - 11.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Telesales Representative

UnitedHealthcare
05.2010 - 05.2011
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Increased sales by effectively identifying customer needs and presenting tailored solutions.
  • Overcame objections using friendly, persuasive strategies.
  • Strengthened brand reputation by delivering exceptional service during each interaction with clients.

Education

Political Science

Purdue University Calumet
Hammond, IN

Skills

  • Multitasking proficiency
  • Customer service
  • Product sales
  • Excellent people skills

Timeline

Operations Dispatch Lead and Sales

E.R.C. Delivery Service
11.2014 - Current

Customer Service Representative

United Airlines
10.2011 - 11.2014

Telesales Representative

UnitedHealthcare
05.2010 - 05.2011

Political Science

Purdue University Calumet
Brandon Jenkins