Brandon Johnson
Orlando,FL
Summary
Proven leader in the food service industry, excelling in operations management and customer engagement at Chick Fil A. Expert in staff management and inventory control, I boosted customer loyalty through exceptional service. Skilled in resolving complaints and improving team performance, I consistently enhance business efficiency and satisfaction. Adept at FOH and BOH operations.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Chick Fil A
Altamonte Springs, FL
03.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Cafe Team Leader
Urban Air Adventure Park
Altamonte Springs, FL
09.2023 - 12.2023
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Scheduled staff shifts efficiently, maintaining appropriate coverage during peak hours while minimizing labor costs.
- Maintained high standards of food safety by enforcing strict adherence to sanitation guidelines among all team members.
- Increased average transaction value by introducing upselling techniques to the team members during sales interactions.
- Managed inventory levels to ensure optimal product availability while minimizing waste and reducing costs.
- Resolved customer concerns promptly and professionally, leading to an increase in overall satisfaction rates.
Education
Apopka High School
05.2022
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Shift Management
- Customer-Oriented
- Organization and prioritization
- Complaint resolution
- Staff Scheduling
- Food Service Background
- Customer loyalty
- Supervisory skills
- Performance Improvement
Additional Information
Owner of a clothing brand
Timeline
Cafe Team Leader
Urban Air Adventure Park
09.2023 - 12.2023
Restaurant Manager
Chick Fil A
03.2021 - Current
Apopka High School