Charmane Reid
Lynchburg,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Amtrak
Lynchburg, VA
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Assisted passengers with check-in and boarding processes, enforcing compliance with safety policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Managed ticket sales and reservation inquiries, utilizing thorough knowledge of fare structures and pricing strategies.
- Tagged baggage and routed to appropriate location for loading and screening.
- Ensured compliance with company policies and regulations by monitoring daily operations closely.
Front of House Team Member
Chick-fil-A
Lynchburg, VA
2023 - 2025
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, reducing wait times for
- Maintained meticulous cleanliness standards in all front-of-house areas, ensuring pleasant dining environment.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Food Delivery Driver
GrubHub
111 West Washington Street Suite 2100 Chicago IL
02.2020 - 2023
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Operated delivery vehicles safely and efficiently.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Rideshare Driver
Lyft Driver Hub
185 Berry St. #5000 San Franciso
01.2018 - 12.2020
- Followed applicable traffic regulations and traffic laws.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
CNA
Anointed Hands
135 Booth Dr, Appomattox VA. 24522
02.2014 - 11.2018
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Warehouse Associate
Staffmark Temp Agency
1315 Enterprise Dr. Lynchburg VA. 24502
11.2007 - 12.2011
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Checked packages and merchandise for damage and notified vendors.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Education
GED -
Adult Learning Center
Lynchburg, VA06.2022
CNA -
Generation Solution
Lynchburg, VA05.2010
Skills
- Customer Service Oriented
- Multitasking
- Positive Attitude
- Excellent Written and Verbal Communication Skills
- Company Safety Standards
- Coordinating Efficient Routes
- High-Volume Environments
- Guest Satisfaction
- Emotional Intelligence
- Collaboration
- Team Building
- Honesty
Timeline
Customer Service Representative
Amtrak
03.2024 - Current
Food Delivery Driver
GrubHub
02.2020 - 2023
Rideshare Driver
Lyft Driver Hub
01.2018 - 12.2020
CNA
Anointed Hands
02.2014 - 11.2018
Warehouse Associate
Staffmark Temp Agency
11.2007 - 12.2011
Front of House Team Member
Chick-fil-A
2023 - 2025
GED -
Adult Learning Center
CNA -
Generation Solution