Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Brandon Keller

Louisa,VA

Summary

Proactive and goal-oriented professional with strong time management and problem-solving abilities. Recognized for reliability, adaptability, and quick learning of new skills. Committed to driving team success and contributing to organizational growth by leveraging these qualities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
04.2023 - Current
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Troubleshot equipment to reduce service calls and downtime.

Delivery Driver

UberEats/DoorDash
01.2022 - Current
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.

Freelance Web Developer

Me
01.2020 - Current
  • Coded websites using HTML, CSS, JavaScript, and jQuery languages.
  • Provided front-end website development using WordPress, Hubspot, and other editing software.
  • Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
  • Oversaw back-end development using JavaScript to maintain website integrity.
  • Adhered to SEO best practices while designing sites.
  • Planned and engineered RESTful web services to manipulate dynamic datasets.

Hardware and software support

self employed
01.2020 - Current
  • Diagnosed and repaired hardware issues such as malfunctioning components, system failures, and connectivity problems
  • Installed, configured, and maintained operating systems and software applications
  • Conducted system upgrades and hardware replacements as necessary
  • Provided technical support to end-users, both remotely and on-site
  • Documented repair processes and maintained accurate records of service activities.

Assistant Store Manager

Dollar General
04.2022 - 05.2023
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Completed routine store inventories.
  • Trained and managed associates in customer service and sales techniques.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Exhibited excellent people skills during interaction with employees and customers.

Cap Team 2 Associate

Wal-mart
03.2021 - 10.2022
  • Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
  • Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
  • Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
  • Counted supplies in stock room and posted totals to inventory records using RF scanner.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Education

Louisa County High School
Louisa, VA
01.2016

Skills

  • Interpersonal Communication
  • Critical Thinking
  • Attention to Detail
  • Problem solving
  • Customer service skills
  • Continuous learning
  • Teamwork and collaboration
  • Multitasking
  • Diagnosis and troubleshooting
  • Technical documentation
  • Electrical and mechanical aptitude
  • Time management

Certification

  • Forklift Certification
  • Driver's License

Assessments

Forklift safety, Proficient, 12/01/21, Best practices and safety hazards in forklift operation

Timeline

Shift Supervisor

Starbucks
04.2023 - Current

Assistant Store Manager

Dollar General
04.2022 - 05.2023

Delivery Driver

UberEats/DoorDash
01.2022 - Current

Cap Team 2 Associate

Wal-mart
03.2021 - 10.2022

Freelance Web Developer

Me
01.2020 - Current

Hardware and software support

self employed
01.2020 - Current

Louisa County High School

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Brandon Keller