Experienced technician with 25+ years of troubleshooting, customer service, and dedication. Demonstrated leadership skills in military and private sector roles, adept at guiding teams and managing complex projects. Known for effective mediation between technicians and customer relations, ensuring smooth operations and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Field Technician
Crown Lift Trucks
Oklahoma City, United States
02.2023 - Current
Assisted in training new hires on company protocol, increasing overall productivity within the department.
I mentor my coworkers, assist in mediating their issues and take over the more difficult and challenging work orders.
Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
I have been a proven mediator with upset customers.
Collaborated with other field technicians to resolve complex technical issues.
Identified potential problems and prevented equipment failure through performing regular equipment inspections.
Prepared and submitted reports to document work performed and provide progress updates to management.
WG-11 Automotive Mechanic
McAlester Army Ammunition Plant
McAlester, United States
06.2018 - 09.2021
Mentored junior mechanics, sharing knowledge of best practices and cultivating a skilled workforce.
Maintained accurate records of completed work orders, providing clear documentation for future reference or audits.
Advanced professionally by attending training sessions related to specific manufacturers'' products or emerging trends within the industry.
Reduced downtime of heavy equipment through proactive troubleshooting and diagnosis of mechanical issues.
Equipment services includes a variety of either wheeled or tracked heavy mobile equipment, general purpose heavy duty transport trailers, trailer components, electronic systems, and various other items of equipment assigned for repair in the organization.
WG-11 Temporary Promotion
McAlester Army Ammunition Plant
McAlester, United States
05.2017 - 08.2017
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Met project deadlines without sacrificing build quality or workplace safety.
Monitored project performance to identify areas of improvement and make adjustments.
I performed organizational and field maintenance to mobile equipment such as electric or gasoline forklift trucks, warehouse trailers, portable heaters, portable light plants, trucks, cars, semi trucks, semi trailers, Fire trucks, Ambulances, HMMWV, PLS, fuel trucks, vacuum trucks, water trucks, road sweepers, etc.
WG-10 Heavy Mobile Equipment Mechanic
McAlester Army Ammunition Plant
McAlester, United States
04.2016 - 06.2018
I performed a full range of maintenance processes such as disassembly, repair, overhaul, modification, alignment, diagnosis, and testing in a bay or line operation.
Equipment services includes a variety of either wheeled or tracked heavy mobile equipment, general purpose heavy duty transport trailers, trailer components, electronic systems, and various other items of equipment assigned for repair in the organization.
I've disassembled equipment by disconnecting and removing units such as engines, transmissions, final drives, and various other assemblies and components
I determine work methods to be used in disassembling equipment.
I make modifications, repairs and adjustments to components and assemblies prior to and subsequent to installation onto vehicles.
I perform diagnostic and test functions in determining equipment serviceability, in tracing and locating defects, and in determining cause of malfunctions.