Brandon Key
Pontiac,MI
Summary
Dynamic and results-driven Loan Specialist with extensive experience in customer service, loan origination, financial analysis, and client advisement. Recognized for developing efficient workflows, maintaining regulatory compliance, and aligning operations with organizational objectives. Known for exceptional communication, problem-solving skills, and a client-focused approach that fosters trust and long-term relationships.
Proficient in handling all stages of the loan process, including application intake, documentation review, underwriting coordination, and closing. Skilled at utilizing CRM systems, analyzing borrower eligibility, and ensuring adherence to lending guidelines. Adept at resolving customer inquiries with precision, streamlining processes, and providing tailored solutions to meet client needs.
Highly organized and detail-oriented, with a track record of managing multiple loan pipelines while maintaining accuracy and delivering exceptional service. Demonstrates strong time management, prioritization skills, and a dedication to achieving customer satisfaction and performance goals.
Overview
8
8
years of professional experience
Work History
Mortgage Loan Officer (MLO)
LoanDepot.com LLC
07.2022 - 09.2024
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
Mortgage Loan Officer (MLO)
Rocket Mortgage
01.2021 - 03.2022
- Implementing effective time management techniques allowed me to consistently exceed monthly sales targets while maintaining high-quality customer service standards.
- Mentored junior loan officers to improve team performance and meet organizational goals.
- Collaborated with underwriting teams to ensure smooth loan approval processes, minimizing delays and client dissatisfaction.
- Boosted team morale and performance by leading training sessions on advanced mortgage products and compliance standards.
- Addressed and resolved client concerns swiftly, maintaining high levels of customer satisfaction and loyalty.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Independent Sales Contractor
Advanced Specialty Rx
05.2017 - 12.2020
- Developed comprehensive product knowledge to provide expert advice, guidance, and recommendations to clients.
- Established strong client relationships through consistent follow-ups and excellent communication skills.
- Addressed client inquiries or issues promptly by liaising with internal support departments like billing or technical support.
- Mentored junior sales team members by sharing best practices in prospecting tactics and closing techniques for improved results overall.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Marketing / Sales Associate
All Weather Seal Co.
09.2016 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Marketing Representative/ Promoted to Manager
D&W Windows and Sunrooms
05.2016 - 09.2016
- Partnered with sales teams to develop and execute marketing initiatives that supported customer acquisition and retention goals.
- Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
- Mentored junior staff members, providing guidance on best practices to improve their skillsets and overall team contributions.
- Distributed advertising and marketing collateral to store locations.
- Evaluated marketing campaign performance, applying insights to drive continuous improvement and innovation.
Education
High School Diploma -
Flushing Highschool
5039 Deland Rd, Flushing, MI 4843305-2013
Skills
- Goal Oriented
- Approachable
- Self-Sufficient
- Detail Oriented
- Great Communication Skills
- Well Organized
- Positive Personality
- Team Player
Timeline
Mortgage Loan Officer (MLO)
LoanDepot.com LLC
07.2022 - 09.2024
Mortgage Loan Officer (MLO)
Rocket Mortgage
01.2021 - 03.2022
Independent Sales Contractor
Advanced Specialty Rx
05.2017 - 12.2020
Marketing / Sales Associate
All Weather Seal Co.
09.2016 - 02.2017
Marketing Representative/ Promoted to Manager
D&W Windows and Sunrooms
05.2016 - 09.2016
High School Diploma -
Flushing Highschool
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