Brandon Klosowski
Fredericksburg,Virginia
Summary
Skilled plumbing professional equipped to lead and manage departmental operations effectively. Proven track record in team collaboration, ensuring project completion and adapting to evolving requirements. Expertise in plumbing systems, project management, and regulatory compliance. Known for reliability, strategic planning, and problem-solving abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Plumbing Department Manager
Fh Furr
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility
- Assisted customers with troubleshooting complex plumbing problems, providing expert advice that reduced callbacks and increased client satisfaction.
- Managed budgets and resources effectively, preventing cost overruns while maintaining high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased overall sales revenue by developing and implementing effective corporate sales strategies.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Plumbing Service Manager
LT PLumbing LLC
12.2022 - 11.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales
Red Cap Plumbing
03.2022 - 12.2022
- Increased sales revenue by developing and implementing effective technical sales strategies.
- Implemented innovative sales techniques to boost customer engagement and drive online sales growth.
- Led a high-performing sales team, ensuring consistent achievement of sales targets and KPIs.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Produced sales reports to monitor sales growth, aging and accounts receivable.
Owner
Drain Doctors
01.2020 - 01.2022
- Company Overview: I started this business
- Detected evidence of broken and clogged sewer lines by examining cables for mud, roots, and grease
- Located problems with specialized equipment and marked digging locations for repairs
- Collaborated with team members to meet daily demands and handle challenging projects
- Fixed problems with equipment using troubleshooting and repair abilities
- Promoted business via social media to generate leads and maximize brand identity.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Plumbing Service Technician and outside sales
Flow tech
04.2019 - 08.2020
- Educated customers on how to reduce figure issues and improve system efficiency
- Resolved emergency issues such as pinhole leaks and frozen pipes for customers
- Replaced outdated piping and fixtures with attractive and water-saving options
- Work with and making calls to new and existing customers, for better quality products and improvements
Service Plumber
N.e.w plumbing and heating
02.2018 - 02.2019
- Troubleshoot Everyday miscellaneous plumbing calls
Service Technician
Wallace plumbing and heating
01.2014 - 01.2018
- Completed routine preventive maintenance work to meet manufacturer standards
- Fulfilled requirements of warrantied repair orders, documented work performed, and tracked labor time
Education
Plumbing License - Plumbing
Warsaw Trade School Phcc
Fort Wayne, IN08-2019
Skills
- Effective Multitasking
- Analytical Problem Solving
- Strong Self-Starter
- Effective Problem Resolution
- Community Involvement
- Sales and marketing
- Problem-solving abilities
Certification
back flow certified
backflow certified
university of Florida Treeo center
backflow prevention tester
Timeline
Plumbing Department Manager
Fh Furr
11.2024 - Current
Plumbing Service Manager
LT PLumbing LLC
12.2022 - 11.2024
Sales
Red Cap Plumbing
03.2022 - 12.2022
Owner
Drain Doctors
01.2020 - 01.2022
Plumbing Service Technician and outside sales
Flow tech
04.2019 - 08.2020
Service Plumber
N.e.w plumbing and heating
02.2018 - 02.2019
Service Technician
Wallace plumbing and heating
01.2014 - 01.2018
Plumbing License - Plumbing
Warsaw Trade School Phcc
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