Brandon Knight
Darby,PA
Summary
Dedicated customer service professional with a proven track record of delivering exceptional support. Skilled in resolving inquiries and ensuring customer satisfaction through effective communication and problem-solving.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Office Basics
01.2021 - 11.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Concierge
Philadelphia Eagles
08.2014 - 09.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, In-person.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Trained staff in delivering top-quality services in alignment with hotel reputation and mission statement.
Production Worker
Veltek Associates
07.2019 - 01.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Weighed and measured items to prevent waste and meet quality standards.
Assistant Manager
Insideout Complete Detail
02.2017 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Washed cars and trucks.
Sous Chef
Dino's Backstage
09.2015 - 02.2017
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Mentored kitchen staff to prepare each for demanding roles.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Line Cook
Hooks Seafood An Grill
04.2009 - 08.2014
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Education
Culinary Arts
Chefs Academy Culinary School
Allentown, PA01.2009
High School Diploma -
Hope Charter High School
Philadelphia, PA06.2006
Skills
- Quality Assurance
- Customer Service
- Training and Mentoring
- Team Motivation
Timeline
Delivery Driver
Office Basics
01.2021 - 11.2023
Production Worker
Veltek Associates
07.2019 - 01.2021
Assistant Manager
Insideout Complete Detail
02.2017 - 07.2019
Sous Chef
Dino's Backstage
09.2015 - 02.2017
Concierge
Philadelphia Eagles
08.2014 - 09.2023
Line Cook
Hooks Seafood An Grill
04.2009 - 08.2014
Culinary Arts
Chefs Academy Culinary School
High School Diploma -
Hope Charter High School
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