BRANDON KRAUSE
Franklin Park,IL
Summary
Mail Carrier Well-qualified Airport Operations Supervisor successful handling airport operations and building projects. Knowledgeable about safety, security and regulatory concerns. Offering 1 year of progressive experience in aviation industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Police Dispatcher
City of Glenview
06.2024 - Current
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
Mail Carrier
Usps
10.2017 - 06.2024
- Sorted mail and packages according to delivery sequence
- Delivered high volume of mail daily in a timely and efficient manner
- Completed loading and unloading of mail trucks with hundreds of parcels safely and securely
- Utilized navigation system to ensure mail was accurately and quickly distributed
- Reported unusual circumstances concerning mail delivery, including condition of street letter boxes.
Customer Service Representative
American Airlines
10.2016 - 10.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Fish Cutter
Petes Fresh market
05.2015 - 09.2016
- Increased customer satisfaction with skillful cutting techniques that preserved the integrity of the fish.
- Maintained a safe and hygienic work environment by regularly cleaning equipment and surfaces.
- Ensured compliance with food safety regulations through proper handling, storage, and display of products.
- Consistently met or exceeded sales targets through effective cross-selling of complementary products.
Head Dishwasher
Shop and Save
02.2014 - 05.2015
- Assisted department team with other duties during high volume periods
- Handled dishwashing tasks to provide kitchen with steady supply of clean pots, pans, and cooking utensils
- Adhered to all company safety and sanitation policies and procedures
- Swept and kept washroom floor dry throughout each shift
- Completed weekly kitchen cleaning and maintenance
- Kept work area and equipment clean throughout shift.
Education
GED -
Illinois ged
07.2023
Skills
- Customer Needs Assessments
- Creative Solutions
- Critical Thinking
- Customer Satisfaction
- Complex Problem-Solving
- Analytical Approach
- Public Safety Awareness
- Data Entry
- Incident Prioritization
- Information Gathering
References
- Catherine Krause - CPD, Timekeeper, (773) 350-3148, timekpr666@hotmail.com
- AuntSteven Krause - CPD, Police Officer, (773) 425-3288, krausestephen@ameritech.com
- Steven Cotsirilos - Lifestyle Properties, Realtor, (847) 338-1227, steve@cotsirilos.com
- Uncle, Friend Of Family
Additional Information
Able to clear any and all background checks. No consumption of drinking or drugs of any kind.
Timeline
Police Dispatcher
City of Glenview
06.2024 - Current
Mail Carrier
Usps
10.2017 - 06.2024
Customer Service Representative
American Airlines
10.2016 - 10.2017
Fish Cutter
Petes Fresh market
05.2015 - 09.2016
Head Dishwasher
Shop and Save
02.2014 - 05.2015
GED -
Illinois ged
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