Brandon Kuglin
Cleveland
Summary
Dynamic bartender with extensive experience, recognized for enhancing customer loyalty through exceptional service and effective communication. Proven ability to manage inventory and cash handling with precision. Strong multitasking skills and a commitment to cleanliness ensure a welcoming atmosphere, fostering positive relationships with patrons and team members alike.
Overview
14
14
years of professional experience
Work History
Bartender
Barrio Tacos
07.2024 - Current
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
Bartender Shift Manager
Mulberrys
03.2019 - 07.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Bartender/ Restaurant Server
Herbs Tavern
02.2015 - 09.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Two Bucks
11.2013 - 11.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender Shift Manager
The Grindstone
03.2011 - 10.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Education
Bachelor of Business Administration -
Cuyahoga Community College
Cleveland, OHSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
Timeline
Bartender
Barrio Tacos
07.2024 - Current
Bartender Shift Manager
Mulberrys
03.2019 - 07.2024
Bartender/ Restaurant Server
Herbs Tavern
02.2015 - 09.2016
Bartender
Two Bucks
11.2013 - 11.2014
Bartender Shift Manager
The Grindstone
03.2011 - 10.2013
Bachelor of Business Administration -
Cuyahoga Community College
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