Brandon Lee

• Developing and maintaining excellent relations with existing customers resulting in increased levels of customer retention

- Retained 1 million in assets since 08/2023

• Building strong relationships with new and existing customers leading to expansion

- Brought in 1.6 million in new monies since 08/2023

• Analyzing reports in order to proactively assist customers and their needs

• Maintain knowledge of bar and menu options to prepare drinks and make food recommendations.
• Create an easy and productive work flow with the bartenders managing a high volume environment
• Keep high level of contact and communication with colleagues and customers to maintain service levels
• Maintain a clean work environment to ensure a positive customer experience

• Performed account maintenance by closing accounts or making general changes to accounts.
• Maintained friendly and professional customer interactions.
• Offered clients advice and guidance on digital and self serve products to make banking easy, simple and fast.

• Fulfilled guests needs through requests online and in person
• Worked one on one with guests through customer service, delivering their order in an efficient and timely manner
• Learned to retain information in multiple areas of the store to provide adequate guidance for guests and their requests
• Learned how to work under pressure with large work loads while meeting deadlines and a preferred pick productivity