Brandon Lee
‘Aiea
Summary
Dynamic Automotive Service Advisor with a proven track record at Navy Exchange Hawaii, excelling in client engagement and complaint handling. Enhanced customer satisfaction through personalized service recommendations and efficient parts ordering. Established strong relationships with clients and technicians, driving repeat business and fostering a reliable service environment.
Overview
23
23
years of professional experience
Work History
Automotive Service Advisor
Navy Exchange Hawaii
03.2016 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Assisted in prioritizing, planning and ordering essential parts for vehicles.
- Facilitated communication between customers and technicians to ensure a seamless service experience for all parties involved.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Automotive Parts Specialist
Navy Exchange Hawaii
01.2015 - 03.2016
- Sourced and Issued parts to technicians to complete customers' repairs.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Stocked storage areas with merchandise commonly needed for routine maintenance.
Care Care Center/Tire Center Supervisor
Navy Exchange Hawaii
05.2011 - 01.2015
- Maintained stocking inventory to ensure turn around time for customers was convenient and efficient.
- Helped clients choose the most appropriate tires based on driving conditions and vehicle type.
- Monitored daily and monthly sales plan to ensure expectations were met.
- Implemented safety protocols and procedures, reducing workplace injuries and maintaining a secure environment for employees.
Automotive Parts Clerk
Navy Exchange Hawaii
09.2003 - 05.2011
- Coordinated shipping logistics for both incoming and outgoing orders, optimizing delivery times while minimizing costs.
- Assisted service technicians with locating necessary parts for repairs, ensuring timely completion of jobs.
- Enhanced customer satisfaction by providing accurate and timely information on automotive parts availability and pricing.
- Proactively contacted customers regarding backordered items, offering alternative solutions when possible to maintain satisfaction levels.
- Acquired extensive knowledge of various vehicle makes and models to provide accurate advice on suitable replacement parts.
- Provided support to the sales team by cross-referencing parts and verifying compatibility with specific vehicle models.
- Established strong relationships with vendors and manufacturers, fostering a reliable network of resources for future business needs.
- Assisted in conducting annual physical inventory counts, ensuring accurate record-keeping for financial reporting purposes.
Gas Station Pump Technician
Navy Exchange Hawaii
12.2001 - 09.2003
- Troubleshot and repaired diverse types of pumps, restoring functionality quickly.
- Managed inventory of repair parts efficiently, minimizing waste while ensuring availability for urgent repairs.
- Streamlined workflow processes by effectively prioritizing tasks based on urgency, complexity, and resource availability.
- Identified potential issues during routine check-ups, preventing costly breakdowns and downtime.
- Reduced equipment failures through diligent preventative maintenance and routine inspections.
- Maintained detailed records of all service work completed to ensure proper documentation for clients'' reference.
- Recorded operating data such as products and quantities pumped, stocks used and operating times.
Education
High School Diploma -
Aiea High School
‘Aiea, HI06-1996
Skills
- Client engagement
- Customer satisfaction
- Building relationships
- Complaint handling
- Repair recommendations
- Parts ordering
Timeline
Automotive Service Advisor
Navy Exchange Hawaii
03.2016 - Current
Automotive Parts Specialist
Navy Exchange Hawaii
01.2015 - 03.2016
Care Care Center/Tire Center Supervisor
Navy Exchange Hawaii
05.2011 - 01.2015
Automotive Parts Clerk
Navy Exchange Hawaii
09.2003 - 05.2011
Gas Station Pump Technician
Navy Exchange Hawaii
12.2001 - 09.2003
High School Diploma -
Aiea High School
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