Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Timeline
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Brandon Le Ray

GeekSqaud Agent
Homewood,IL

Summary

I have a solid foundation in cybersecurity, technical support, and customer service, gained through hands-on experience at Geek Squad. In my role, I diagnose and resolve technical issues and provide excellent customer support. My time at Best Buy, including roles in warehouse operations and sales advising, has helped me develop strong adaptability and teamwork skills. With a Google Cybersecurity Certification and knowledge of Linux and SQL basics, I am equipped to tackle entry-level cybersecurity challenges. I am also great at communicating complex technical concepts clearly, ensuring customer satisfaction and high-quality service!

Overview

5
5
years of professional experience
22
22
years of post-secondary education
7
7
Certifications

Work History

Geek Squad Agent

Best Buy
8 2023 - Current
  • Conducted functionality checks on devices regularly, ensuring no hardware or software augmentation
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Repaired hardware components and reinstalled operating systems on various devices weekly
  • Coordinated repairs with third-party service providers, streamlining the repair process and enhancing service efficiency
  • Engaged with 40+ customers daily to understand their needs, answer questions, and provide technology-related guidance

Graphic Design Apprentice

After School Matters Inc.
07.2020 - 08.2020
  • Project: Designed seasonal greeting card artwork for retail distribution.
  • Role: Created 8 unique designs for Fall, Winter, Summer, and Spring, using drawing and Photoshop skills.


  • Responsibilities: Conceptualized and illustrated original artwork tailored to each season.
  • Utilized Adobe Photoshop to refine and finalize designs for print production.
  • Collaborated with the creative team to ensure alignment with brand aesthetics and market trends.
  • Achievements:
  • Successfully collection of greeting card designs selected for retail distribution.
  • Contributed to the enhancement of seasonal product offerings, increasing customer engagement.
  • Earned a stipend in recognition of the creative contributions and project success.

Mobile App Developer

After School Matters Inc.
06.2019 - 07.2019
  • Project: Developed a mobile application to enhance cultural education by providing detailed information on historical sites in Ghana.
  • Role: Collaborated with a team of high school students to design, code, and deploy the app.
  • Responsibilities:
  • Conducted thorough research to compile accurate historical data and app requirements.
  • Implemented a feature allowing users to take pictures of historical sites, which then displayed detailed information and history about the site.
  • Designed UI to create a simple and user-friendly interface
  • Performed testing and debugging to ensure app stability and functionality.
  • Achievements:
  • Successfully launched the app within the school.
  • Presented the app on stage during a school event, receiving positive feedback from students and faculty.
  • Enhanced cultural education by providing easy access to historical information for users.
  • Earned a stipend in recognition of the project's success and my contributions

Education

High School Diploma -

Homewood-Flossmoor
Homewood, IL
05.2001 - 05.2023

Skills

  • SQL
  • LINUX
  • BASH
  • IDS
  • IPS
  • CUSTOMER SUPPORT
  • TECHNICAL SUPPORT
  • CUSTOMER SERVICE
  • IT
  • NIST AUTHENTICATION
  • THREAT ANALYSIS
  • CRYPTOGRAPHY
  • COMPUTER PROGRAMMING
  • PYTHON
  • SECURITY INFORMATION AND EVENT MANAGEMENT (SIEM)
  • NETWORK SECURITY
  • TRANSMISSION CONTROL PROTOCOL (TCP)
  • NETWORK ARCHITECTURE
  • CLOUD NETWORKS
  • SECURITY INCIDENT RESPONSE
  • SECURITY AUDITS
  • SSH
  • TCP
  • NETWORK SECURITY

Certification

GOOGLE CYBERSECURITY CERTIFICATION, https://coursera.org/share/55707e2b0c8fa21eb78c5ede85d129b1

Projects

Raspberry Pi Surveillance System:

  • Overview: Developed a custom surveillance system using a Raspberry Pi Zero and a 1080p camera module
  • Technologies: Raspberry Pi Zero, Raspbian OS, SSH, Python
  • Responsibilities: Configured the Raspberry Pi, integrated the camera module, established remote access via SSH, and developed scripts for capturing and retrieving media
  • Achievements: Created a functional surveillance system, enhanced understanding of IoT and remote surveillance applications.


URL Scanner:

  • Overview: Built a tool to scan and verify the safety of URLs.
  • Technologies: Python, URL libraries.
  • Responsibilities: Developed a script to analyze URLs for potential threats and phishing attempts.
  • Achievements: Improved web security awareness and technical skills in threat detection.



Keylogger:

  • Overview: Created a keylogger for monitoring keystrokes.
  • Technologies: Python.
  • Responsibilities: Developed a script to capture and log keystrokes for security analysis.
  • Achievements: Gained insights into keylogging techniques and security measures to counteract such threats.


Port Scanner:

  • Overview: Designed a tool to scan open ports on a network.
  • Technologies: Python, socket programming.
  • Responsibilities: Implemented a script to identify open ports and potential vulnerabilities in a network.
  • Achievements: Enhanced knowledge of network security and vulnerability assessment.


Custom Network Packets:

  • Overview: Created and analyzed self-made network packets.
  • Technologies: Python, Scapy.
  • Responsibilities: Developed and sent custom network packets to simulate various network activities.
  • Achievements: Improved understanding of network protocols and packet analysis.


DDoS And Port Scanning Simulations:

  • Overview: Simulated DDoS attacks and port scans to observe their real-life impact.
  • Technologies: Python, network analysis tools.
  • Responsibilities: Conducted simulations and captured data to study the effects of DDoS attacks and port scans.
  • Achievements: Gained practical experience in network defense strategies and security monitoring and learned how to identify these methods.



Web Scraper:

  • Overview: Developed a simple web scraper to extract data from websites.
  • Technologies: Python, BeautifulSoup.
  • Responsibilities: Created a script to scrape and parse web data for analysis.
  • Achievements: Improved skills in data extraction, web scraping, and information retrieval.




Timeline

Graphic Design Apprentice

After School Matters Inc.
07.2020 - 08.2020

Mobile App Developer

After School Matters Inc.
06.2019 - 07.2019

High School Diploma -

Homewood-Flossmoor
05.2001 - 05.2023

Geek Squad Agent

Best Buy
8 2023 - Current
Brandon Le RayGeekSqaud Agent