RAYHANN VICTORIA
READING
Summary
Dedicated Repair Technician with four years of hands-on experience in troubleshooting and resolving hardware and software issues for desktops, laptops, and peripherals in fast-paced retail environments. Proficient in setting up Microsoft Office 365, data recovery, malware removal, and managing changes using diagnostic tools and ticketing software. Strong multitasking ability while strategically addressing problems and guiding clients through effective solutions, supported by excellent communication and interpersonal skills. Eager to leverage a detail-oriented approach in a Field Service Desktop Support role, ensuring seamless on-site setups and proactive maintenance to enhance operational efficiency for teams.
Overview
4
4
years of professional experience
Work History
Geek Squad Agent
Best Buy
03.2022 - Current
- Perform repairs and maintenance: Execute precise hardware replacements (e.g., components, drives) and software optimizations, restoring systems to optimal performance while adhering to safety protocols
- Diagnose technology issues: Utilize advanced troubleshooting techniques and diagnostic software to identify hardware, software, and network problems on desktops, laptops, mobile devices, and peripherals, ensuring rapid resolution in field settings
- Utilize good reasoning and problem-solving skills: Analyze root causes logically to devise innovative, efficient solutions for unique field challenges
- Document and track repairs: Maintain meticulous records using ticketing systems and CRM tools, enabling seamless handoffs and audit-ready documentation
- Certified Apple and Samsung Technician
- Certified Windows and Mac OS Technician
- Deliver exceptional customer service: Build trust via empathetic interactions, active listening, and follow-up support, consistently achieving high satisfaction ratings in high-volume service environments
- Incorporate listening skills: Actively absorb client feedback and requirements to customize support, enhancing service orientation and user satisfaction
- Expertise in Microsoft Office applications: Deploy, troubleshoot, and optimize Office 365 suites, including integration with desktop environments for streamlined workflows
- Collaborate with teams: Partner with cross-functional groups (e.g., IT admins, vendors) as a strong team player, sharing insights to resolve escalated issues and drive collective success
- Install and set up devices: Configure desktops, networks, and applications on-site, including integrations with Microsoft Office suite for seamless user adoption
Education
High School Diploma -
White Plains High School
White Plains, NY06.2019
Skills
- Customer-focused technical assistance
- Software and hardware diagnostics
- Skilled in high-stress environments
- Critical analysis skills
- Effective verbal communication
- Prioritization and scheduling
- Proficient in managing multiple tasks
- Adaptive learning
- Repair logging
Accomplishments
In my role as an Geek Squad Agent at Best Buy, I consistently outperformed peers across the district, earning the distinction of #1 agent based on quantifiable performance indicators
LANGUAGES
English
creole
Limited Working
Timeline
Geek Squad Agent
Best Buy
03.2022 - Current
High School Diploma -
White Plains High School
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