Brandon Leyva
Fullerton,CA
Summary
Proven to enhance customer satisfaction and operational efficiency at Disneyland Resort, I excel in multitasking and effective time management. My expertise in customer service and team collaboration has significantly improved service delivery, demonstrated by adeptly managing high-volume events and crafting quality cocktails at Puesto, showcasing a blend of hard and soft skills.
Overview
12
12
years of professional experience
Work History
Host
Disneyland Resort/ Lamplight Lounge
11.2021 - Current
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Bartender
Puesto at The Westin Resort
06.2021 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Head Bartender
Nova Kitchen & Bar at Hyatt Regency
06.2019 - 03.2020
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Server
California Pizza Kitchen
06.2016 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Fine Dining Server
Vintage Cafe
09.2012 - 05.2015
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
Education
Diploma - General Education
La Serna High School
Whittier, CASkills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Timeline
Host
Disneyland Resort/ Lamplight Lounge
11.2021 - Current
Bartender
Puesto at The Westin Resort
06.2021 - 10.2021
Head Bartender
Nova Kitchen & Bar at Hyatt Regency
06.2019 - 03.2020
Server
California Pizza Kitchen
06.2016 - 05.2019
Fine Dining Server
Vintage Cafe
09.2012 - 05.2015
Diploma - General Education
La Serna High School