Brandon Lynch
Cricket Wireless
Forest City,NC
Summary
Early-career sales professional with strong customer service, relationship building, and closing skills. Experienced in wireless sales, upselling, cross-selling, and resolving customer needs while supporting sales goals and accurate account processing.
Work History
Sales Representative
- Increased sales opportunities through effective upselling and cross-selling techniques.
- Advised customers on wireless plans, devices, and promotions to match needs with suitable solutions.
- Improved client satisfaction by promptly addressing concerns and delivering exceptional service.
- Processed activations, upgrades, and account changes using point-of-sale and billing systems.
- Documented transactions and customer details accurately to ensure smooth service and follow-up.
- Utilized CRM tools to effectively track customer interactions and sales progress.
Sales Representative
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Advised customers on wireless plans, devices, and promotions to match needs with suitable solutions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Technical Support Representative
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved customer technical issues using troubleshooting workflows and knowledge base resources.
- Guided callers through device setup, account access, and password reset procedures.
- Verified customer information and authenticated accounts before handling sensitive support cases.
- Documented service requests accurately in ticketing systems for timely follow-up.
- Explained product functions clearly to reduce repeat contacts and improve resolution speed.
- Escalated unresolved issues to appropriate technical teams with detailed case notes.
- Navigated CRM and support platforms to track case status and update customer records.
- Adapted quickly to new processes, scripts, and system changes in fast-paced call center environment.
Sales Representative
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Supported store sales goals by identifying sales opportunities through consultative conversations and needs assessments that drove customer engagement.
- Guided customers in selecting wireless plans, devices, and promotions that aligned with their needs, enhancing satisfaction and loyalty.
- Recommended accessories and protection plans, prioritizing customer experience and ensuring accurate account management.
- Executed activations upgrades and account changes via point-of-sale and billing systems.
- Resolved service questions and device issues by explaining features, policies, and troubleshooting steps.
- Adapted quickly to product updates, promotions, and policy changes to deliver consistent customer support.
- Collaborated with team members to manage store operations and maintain organized sales floor readiness.
Education
High School Diploma
Skills
Sales expertise
Client management
Relationship development
Product and service knowledge
Sales performance
Consultative selling
Networking skills
Relationship building
Closing techniques
Complex problem solving
Interpersonal communication
Timeline
Sales Representative
Cricket Wireless
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Sales Representative
Metro by T-mobile
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Technical Support Representative
Transcom USA
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Sales Representative
T-Mobile
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Rutherford Opportunity Center
High School Diploma
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