Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brandon Lyons

Denver,CO

Summary

Seasoned Service Manager bringing eight years of multi family management experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. HVAC mechanic by trade specializing in high rise building systems in the multi family industry.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Service Manager

REDPEAK PROPERTIES
09.2020 - 07.2023
  • Manage service staff of seven employees and janitorial staff of five at Seasons of Cherry Creek apartments, 587 apartment homes made up from three high rise buildings in Denver Colorado.
  • Lead team through successfully completing on average 130 service requests per week.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Service Manager

Gables Residential
10.2019 - 09.2020
  • Manage service for Theo apartments 265 unit high rise lease up apartment building with attached retail.
  • Interview and hire staff for sister property start up Milo apartments.
  • Oversee construction warranty period for both properties.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Service Director

Zocalo Community Development
02.2018 - 10.2019
  • See 160 unit luxury 55+ community through final phases of construction, grand opening, and warranty period.
  • Establish understanding of project design and work with construction department to deliver property to ownership.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.

Service Manager

GCI residential
01.2016 - 01.2018
  • Oversee renovations on multiple properties involving granite tops, cabinetry, fixtures, and flooring installation.
  • Seeing phase two of Legacy Fort mill construction through punch, opening, and leasing goals.
  • Multi Site service manager working directly under Regional service manager.
  • Trained personnel in areas maintenance focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Maintenance Supervisor

Eller Residential
07.2014 - 01.2016
  • Supervisor on two properties for Eller Residential seeing both properties through sale and closing of Charlotte portfolio
  • Travel to small rural property to perform maintenance monthly.
  • Hired, trained and supervised team of service staff members to meet business goals.

Director of Maintenance

Fayetteville Manor
07.2013 - 07.2014
  • Maintenance in memory care full assisted living facility and detached apartments.
  • Maintain facility by local and state DHEC standards of safety limits and physical environment.
  • Performed maintenance and renovations on senior apartment homes detached from lock down facility.
  • Supervised safety, prevention and fire protection programs.
  • Verified building areas were working optimally and kept clean.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.

Maintenance Technician

OCEAN REEF RESORT
07.2009 - 06.2013
  • Maintenance on large ocean front resort in Myrtle beach,Three ocean front high rise buildings consisting of several large pools and spas.
  • Property HVAC specialist performing HVAC repairs and preventative maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.

Education

Certificate in Applied science HVAC in Residential HVAC - HVAC

Horry-Georgetown Technical College
Myrtle Beach, SC
06.2010

High School Diploma -

North Myrtle Beach Christian School
North Myrtle Beach, SC
2008

Skills

  • Mechanical Diagnostics
  • Vendor Sourcing
  • Team Leadership
  • Motivational Leadership
  • Maintenance Planning
  • Technical Troubleshooting
  • Employee Supervision
  • Coaching and Mentorship
  • Process Implementation
  • Analytical Thinking

Accomplishments

  • Documented and resolved catastrophic events which led to minimizing loss.
  • 2023 AAMD finalist for most outstanding service manager more than 400 units.

Certification

  • EPA - Universal
  • CPO - state of CO
  • NATE - Heat pump service and install
  • ICE - Air conditioning, Gas heating, Ventilation
  • Vocational HVAC Certification

Timeline

Service Manager

REDPEAK PROPERTIES
09.2020 - 07.2023

Service Manager

Gables Residential
10.2019 - 09.2020

Service Director

Zocalo Community Development
02.2018 - 10.2019

Service Manager

GCI residential
01.2016 - 01.2018

Maintenance Supervisor

Eller Residential
07.2014 - 01.2016

Director of Maintenance

Fayetteville Manor
07.2013 - 07.2014

Maintenance Technician

OCEAN REEF RESORT
07.2009 - 06.2013

Certificate in Applied science HVAC in Residential HVAC - HVAC

Horry-Georgetown Technical College

High School Diploma -

North Myrtle Beach Christian School

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