Brandon Mabone
Eads,TN
Summary
Results-driven Customer Service Leader skilled in managing teams and resolving customer complaints while ensuring policy compliance. Coordinated logistics for order fulfillment and tackled complex product and warranty issues. Trained associates in communication and problem-solving, enhancing customer satisfaction and service efficiency. Leveraged extensive product knowledge to effectively address inquiries and improve service recovery.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
IKEA
Cordova, Tn
03.2024 - 08.2026
- Led customer service teams across IKEA store support, returns, and exchanges.
- Managed customer complaints using IKEA service policies and escalation procedures.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex service cases involving products, warranties, and returns.
- Trained associates on IKEA service standards, communication, and problem solving.
- Monitored customer feedback and updated service processes for IKEA operations.
- Coordinated order pickup, delivery, and issue resolution with store departments.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Customer Service Representative
Crisp Connections
Germantown, TN
08.2022 - 12.2024
- Answered customer inquiries for Crisp Connections with clear, courteous communication.
- Guided customers through product details, account changes, and service options.
- Resolved billing issues using Crisp Connections account records and service policies.
- Processed orders and returns following Crisp Connections customer service procedures.
- Handled escalated concerns using calm judgment and company communication standards.
Coordinator Assistant
DHL
Memphis, TN
07.2017 - 06.2022
- Identified optimal routing solutions for efficient deliveries.
- Ensured accuracy of data entries by systematically recording information in spreadsheets.
- Communicated DHL service updates to carriers, clients, and internal departments.
- Prepared DHL paperwork for invoices, labels, customs, and transport files.
- Monitored DHL consignments through shipment systems and provided timely delivery status updates.
- Documented and organized data in spreadsheets for easy access.
- Packaged and labeled products according to specific information and standards.
Sales Associate and Customer Service
Hhgregg
Cordova, TN
01.2013 - 06.2017
- Negotiated sales agreements with clients to secure profitable deals and closed monthly sales exceeding 80-90,000 dollars
- Delivered effective sales demonstrations to showcase product features and benefits
- Executed onsite, in-store retail sales to enhance customer engagement
Sales Representative/Account Manager
DIRECTV Broadband
Germantown, TN
01.2010 - 01.2013
- Recognized as top salesperson for 2 consecutive months for exceeding sales targets
- Created an average of 24 sales leads each month.
- Oversaw retail sales operations to drive revenue growth
- Negotiated purchasing contracts to obtain advantageous terms and conditions.
Education
Associates degree - Communications
University of Memphis
Memphis, TNAssociate in Arts - Design Visual Communication
Southwest Community College
Memphis, TNHigh school or equivalent -
Cordova High School
Cordova, TNSkills
- Customer Service
Personal Information
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Customer Service Manager
IKEA
03.2024 - 08.2026
Customer Service Representative
Crisp Connections
08.2022 - 12.2024
Coordinator Assistant
DHL
07.2017 - 06.2022
Sales Associate and Customer Service
Hhgregg
01.2013 - 06.2017
Sales Representative/Account Manager
DIRECTV Broadband
01.2010 - 01.2013
Associates degree - Communications
University of Memphis
Associate in Arts - Design Visual Communication
Southwest Community College
High school or equivalent -
Cordova High School